Hi Christian.
Our tap water is also very hard and I was not interested in the hassle of 
descaling my Brewtus IV so I use reverse osmosis water from our local 
supermarket. Cost is $2 CAD to refill our 11L bottle so it is not expensive.
I had heard that sometimes the sensors do not work properly with water that 
is too low in minerals but I have not had a problem in that regard.
You can mix the reverse osmosis and hard tap water to get the "perfect" 
water and I did that a few times but I didn't notice any difference in 
either taste nor operation of the Brewtus so I don't bother anymore.

However, I haven't taken my machine apart to see how well my strategy is 
actually working. It seems like it should be good but I don't actually have 
any evidence.

Peter

On Saturday, September 29, 2012 12:08:18 AM UTC-7, christian wrote:
>
> Hello all,
>
> I have my brewtus IV since about 2-3months. Recently I had to replace the 
> defective temperature probe. When I removed the old one, I was unpleasantly 
> surprised to see limestone already building up on it (see attached photo). 
> Of course I was using the water softener for the reservoir (which was 
> renewed after one month). Also recently I began to pre-filter the water 
> using a Britta device. 
> Now, after so short time this is a bit alarming, but maybe to be expected 
> since the water is really very hard in my area 15°D in medium up to 17°D 
> max.
> So this situation, I have a few questions for you experts out there.
>
> a) My seller recommended to send in the machine in about 10 months for 
> maintenance. Given the quick pace in which the scale seems to build up (see 
> photo): do you think I should wait that long? Do you think I should better 
> use bottled water instead in the meanwhile (e.g. in the Long Water FAQ they 
> recommend Volvic)? 
>
> b) Concerning de-scaling: there seems to be a strong discrepancy between 
> recommendations from the side of people on this forum and sellers. While 
> here it seems to be the general opinion that de-scaling is not too risky 
> given one performs the correct steps (e.g., Barry Luterman posts his 
> procedure in 
> https://groups.google.com/d/msg/brewtus/T2V7_dGS6Tc/BPLRsu53GEQJ, or on 
> home-barista they recommend using a siphon tube 
> http://www.home-barista.com/tips/descaling-expobar-brewtus-3r-t12047.html), 
> sellers usually warn users not to do it and better to give the machine to 
> professional maintenance. 
> Now for people like me who live in hard-water areas this is pretty much a 
> letdown: to send in the machine in frequent intervals is not just costy 
> (shipping + maintenance) but you also don't have your machine around each 
> time for at least a week.
> So it seems like it's best to  learn it yourself at some point. Now in my 
> case this is problematic since if I do anything wrong I will lose my 
> guarantee. 
> - Is de-scaling really that risky for parts of the machine? (e.g. done by 
> Luterman's procedure, or by means of a siphon tube which seems to me even 
> less problematic since the machine doesn't even heat up with the citron 
> acid inside)
> - Are there people in this group who would advice me against de-scaling 
> myself and for what reasons?
>
> c) Barry Luterman mentions in his procedure "directions in manual for 
> draining steam and brewing boiler". I cannot find these in my 
> expobar-manual. I know that there is also a manual of this group, and that 
> bellabarista have their own manual. I cannot find links to these manuals. 
> It would be great if someone could send me links or the manuals to my 
> email. There may be other useful information I am missing out. E.g. I heard 
> that in the bellabarista manual there is also an instruction for 
> de-scaling...
>
> Thanks a lot for all replies in advance,
>
> Christian
>

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