>At 08:59 PM 11/14/03 -0500, [EMAIL PROTECTED] wrote: >>In a message dated 11/13/2003 11:55:12 PM Eastern Standard Time, >>[EMAIL PROTECTED] writes: >> >> > >> > >> > At 10:54 PM 11/13/03 -0500, [EMAIL PROTECTED] wrote: >> > >> > >Can someone help me with a book or list of books to help me get a basic >> > >understanding of Six Sigma principles/implementation. >> > >> > >> > Agh - I am surrounded by sick sigmas. My hospital has a major deal with >> GE to buy almost everything that uses electricity from them. Part of the >> deal is that they teach us management skills so I am Six Sigmad CAP >> (Change acceleration projected_ and Worked Out. > > >Ronn wrote- >FWIW, the quote about 3.4 errors/million came from the GE intro page which >popped up in a Google search. > >Admittedly, I was wondering why you were looking for the info, given what I >know of your profession. I wondered if perhaps someone had come up with a >six-sigma program for the medical profession, e,g., a goal that there would >be no more than 3.4 negative outcomes per million hospital admissions, or >something . . .
I am going to be doing some work for a company that uses Six Sigma, and need to have a basic understanding of the principles/process. Lately, I am not always in a place to be on the computer and have several hours where a book fills the time nicely. From what I have read so far the Six Sigma approach can be applied to manufacturing, admin or service sectors. Healthcare is considered service sector and reality is that it is a business. Quality is harder to measure in hospitals, etc- for instance it is difficult to determine productivity all the time with people who are not predictable, or varying perceptions of quality or patient care.... widgets are quite a bit more predictable. I don't usually work in conventional hospital settings, and spend more time than the average PT "in" industry. I had a chance to spend time doing some teaching this spring at a hospital in Maryville, MO, where they did something neat. They are the first health care group to receive the Baldrige Quality Award (not that I knew what that was until they told me- it is usually given to manufacturing, etc). This is a small hospital, but they were incredible- housekeepers making sure patients were comfortable, ER with less than 15-30 min wait, and they were starting "on demand meals" (think room service). The staff didn't grumble or think this was out of the ordinary- talk about a quality culture. Maybe 3.4 is not such an off the wall thing (grin). Dee _______________________________________________ http://www.mccmedia.com/mailman/listinfo/brin-l
