Fans paid hundreds of pounds for a place at the front of the crowd in Hyde
Park, only to be told that people with the cheapest tickets will have access
to the same area.
The concert’s organiser has now removed descriptions from its website which
claimed that the £299 “tier one” tickets would allow them to stand “directly
in front of the stage”.
According to the original wording the second tier, costing £199, would provide
“access to an area closer to the stage than general admission”.
Anger among VIP ticket holders was sparked by a statement issued by the band
on Twitter which said “tier three” ticket holders, who paid £95, will also be
able to get to the front.
An official plan was later released by the band showing the general admissions
area reaching to the front of the stage, with a “gold circle” for VIP members
to the side.
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However, in a separate diagram posted on the British Summer Time website - the
music festival hosting the concert - a portion of the general admissions area
had been removed at the front to allow a “tier one” enclosure to border the
stage.
One fan said: “If this layout had been there pre the tickets actually going on
sale, nobody would have bought anything apart from a £95 ticket.
"The tickets as sold are therefore a gross misrepresentation and should be
refunded or exchanged.”
The 65,000 tickets to the show on July 6 sold out less than five minutes
following their release to the public on Friday morning after some were
available early to customers of Barclaycard, the concert’s sponsor, and local
residents.
They were later offered on unofficial websites for as much as £12,000 each.
AEG Live, the concert’s promoter, apologised “for the confusion” and said
those with tier one and two tickets would be guaranteed a position close to
the stage “in an exclusive section”.
The tickets also included an “exclusive entry and exit point” to the venue not
available to the £95 ticket holders, the company said.
Refunds or downgrades to tier three tickets were offered to those who were
“still not happy”.
United Center is listing a third Rolling Stones show in Chicago
on Monday June 3.
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