Hello Brian,

I am writing to express my apologies for trying to express how I was struggling 
to find the information I needed.

It was not my intention to offend anyone. But to wear my heart o my sleeve in 
the shortest means possible As not to offend anyone.. I wrote and rewrote that 
message to tame my frustration.

I read your response and reflected it back as I had read it. The only way 
successful communication can take place is to ensure the other person 
understands how the message is received. Thus a successful mode of 
communication can take place. Had I known you were slightly offended I would 
have changed my style of communication. I am sincerely grateful for your help.

Gena

Call: M0EBP
DMR ID: 2346259
Loc: IO83PS
73

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