SUCCESS FACTORY WE ARE SETA ACCREDITED. DECISION NUMBER 2075
Would you like to be able to... B7 Speak your truth? B7 Stand up for yourself and others? B7 Get what you want and deserve? B7 Voice your opinions in meetings, social gatherings, public etc? B7 Have an equal relationship with your life partner? B7 Make your own decisions? B7 Say b nob when you want or need to? B7 Get on with your job in your own way once objectives and constraints have been clarified? B7 Have a say in the selection of people who are to report to you? B7 Make mistakes from time to time? B7 Expect work of a certain standard from others? B7 Give constructive feedback? B7 Set boundaries for others? B7 Negotiate the most appropriate deals? B7 Come across as confident? B7 Be better at delegating and saying no to unreasonale requests? B7 Deal with conflict and stress easily? B7 Be better at delegating and saying no to unreasonale requests? B7 Lead and motivate others? B7 Command attention and gain the respect of others around you? Did you know that you can achieve all the above without breaking down relationships? Let me train you b it will change your life! WHAT IS ASSERTIVENESS? Assertiveness is the extent to which a person is able to express their needs, wants, expectations, feelings, opinions and beliefs in direct, honest and appropriate ways, as well as exercise their legitimate authority in order to get a team, group or individual to accomplish requested tasks or activities. Behaviourally, this definition implies that: B7 If you are not in a position of authority, you must be able to stand up for your own rights without violating the rights of others by insisting on getting what you want and need by using reasonable and fair means; B7 If you are in a position of authority, you must be able to exercise your authority by giving instructions and telling others what to do without threatening or punishing them. In short, you must be able to lead your team assertively. Fail to be assertive and you will: B7 Turn into a bdoormatb with people walking all over you; B7 Never be able to express your ideas or feelings but go along bfor the sake of peace and quietb B7 Find it impossible to deal with bullies and you will shy away from conflict situations; B7 Put up with lousy service from your customers and suppliers; B7 Never lead people. In short, assertiveness is the skill you require in order to strike a good balance between aggression and submission b the first will get people to resent and avoid you and the second will allow people to walk all over you. Learn how to manage your emotions in the workplace and at home and how to express yourself in an appropriate way. COURSE OUTLINE 1. Determinants Of Human Behaviour; 2. Self-Perception Assessment; 3. Reasons For Acting Assertively b Some Practical Considerations; 4. Reframing: 5. Who is in charge? 6. Power maps; 7. Beliefs; 8. Rights and responsibilities; 9. Responsibilities; 10. Overriding responsibilities; 11. Feelings; 12. Changing Your Behaviour: 13. Types of verbal responses; 14. Dealing with specific situations. EXPECTED OUTCOMES 1. Understanding yourself; 2. Learn how to manage your own and othersb emotions; 3. Dealing with own feelings; 4. Setting boundaries for others; 5. Communicating clear messages; 6. Closing conversations; 7. Gaining increased confidence; 8. Handling difficult people and situations; 9. Practising the art of saying b nob ; 10. Moving awkward situations forward; 11. Managing conflict. WE ARE SETA ACCREDITED. DECISION NUMBER 2075. DATES OF COURSE 18th and 19th of August (This is a two-day course) VENUE The beautiful Courtyard Hotel situated at 17 Zulberg Close, (Off Ernest Oppenheimer Street), Bruma Lake. (15 minutes from OR Thambo Airport.) COST ONLY R3 000 per person for this highly effective two-day course. (Includes refreshments, lunch and your workbook) BOOKINGS Please contact ElsabC) Manning for public or in-house bookings at: [email protected] or phone her on 011 648 8969 or 084 371 9105. OTHER PROVEN SUCCESS FACTORY COURSES B7 Assertiveness Training; B7 Coaches Training; B7 Customer Service Excellence; B7 Effective Communication; B7 Emotional Intelligence (EQ) B7 (Situational) Leadership Management; B7 Interpersonal Skills; B7 Negotiation Skills; B7 Performance Excellence (Guaranteed upliftment of performance!); B7 Professionalism; B7 Public Speaking and Presentation Skills; B7 Relationship Management; B7 Selling Skills; B7 Strategic Planning; B7 Team Re-Building. Success Factory, Observatory, Johannesburg. Direct Phone: (011) 648 8969 or 084 371 9105 TO UNSUBSCRIBE: please send an email to: [email protected] with the words: 'Unsubscribe' in the subject heading and you will be removed immediately. We are sorry to see you go. Visit our website at: http://www.successfactory.co.za/
