Role: HP Server Automation Engineer - Opsware Location: Houston, TX
Duration: 6 Months Rate:open Server Automation Configuration Management support is responsible for supporting the global Server Automation service (HP SA infrastructure). Group is responsible for 24x7 internal L1/L2 support, ensuring the infrastructure & service is available for LOB use and meets subscriber SLA. In this role, you will be responsible to: - Provide 24x7 Level 2 support for the Configuration Management service for server management, including solutions that require integration to other strategic JPMC infrastructure tools. - Ensure Operations Procedure Book process is followed (providing BAU maintenance of the global infrastructure, meeting designed enterprise requirements of scalability, performance, resiliency, security & manageability) - Work with LOB to support/assist them in developed content & packages. Ensure that end users follow documented steps for deployment of content & solutions. - Troubleshoot/assist in resolving LOB content & solution deployment issues. - Work with LOB to support/assist/troubleshoot deployment of HP SA Agent, ensuring that end user follows documented steps in deployment guide. - Identify issues based on troubleshooting and escalate to L3 engineering team as required. - Provide "as needed" LOB training basis to help reduce L2 support calls. - Monitor and respond to Support Queue and resolve/update tickets within SLA. - Provide detailed status updates to PM for project deliverables on a regular basis. Ensure timelines are met *RAJESH ….**?*** Phone : 734-591-3562 X 1177 Fax : 734-418-2603 Email : [email protected] | [email protected] |Yahoo IM : rajeshk_aim |www.aim-cc.com *P* Please do not print this email unless it is absolutely necessary. Spread environmental awareness. -- You received this message because you are subscribed to the Google Groups "Business_Intelligence" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/business_intelligence?hl=en.
