Please send resumes to vina...@systelcomputers.com *Business Objects Support Resource *
*Location: Blooming ton, IL* *Duration: 6+ months* *Start date: Immediate* This analyst would be expected to have the skills and experience needed to provide 3rd tier support of the Business Objects suite of products. The analyst would be part of a team of analysts providing support and would be expected to have in-depth technical experience in deploying, supporting, and administering the suite of tools. This role involves communicating with business partners and other support areas within and outside of the Systems Department and at the client. - The analyst will implement, integrate, support, and administer client Business Intelligence environment, specifically the Business Objects tool suite. - The analyst will be expected to have the skills and experience needed to provide product support of our Business Objects tools including Web Intelligence, Crystal Reports, Crystal Xcelsius, and Business Objects Enterprise. - The analyst must have a balance of customer service and technical skills. - The analyst must have written and verbal communication ability to explain issues and concepts to both technical and non-technical employees. - This role involves communicating with business partners and other support areas within and outside of the Systems Department and BIC. - This role involves working with a team to ensure the stability and availability of the Business Objects deployments in Enterprise, End User Computing (EUC), and Business Intelligence Reference Architecture (BIRA). - This role involves develop, follow, and/or implement infrastructure policies, strategies, guidelines, standards, and procedures. - Knowledge of other BI tools such as Cognos, TM1, Executive Viewer would be very beneficial. * This role would include: * - General vendor product support - Testing new releases/fixes/service packs - Installing and tuning the product on servers in Windows and UNIX environments - Coordinating the release and issuance of new products to client workstations - Consulting on projects and other development efforts across departments - Monitoring product performance, troubleshooting, diagnostic, and system configurations - Creating and maintaining installation/configuration documentation for the vendor product - Creating and maintaining disaster recovery plans - Handling service calls related to business partner support - Working with vendors on root cause analysis This role will require 7 x 24 hour support. The analyst will be required to adjust their work schedule so they can work some off shift maintenance windows. The analyst will expected to be on a rolling call list to provide after hours support and may be asked to carry cell phone and/or pager. -- <http://www.systelinc.com> *Thanks and Regards, Vinaya M Systel Inc. Direct: 678-261-5226 Phone: 678-261-5220 Ext: 312 eFax: 678-623-5938 Email: vina...@systelcomputers.com http://www.systelinc.com* ** <http://www.systelinc.com/> ** <http://www.systelinc.com/> -- You received this message because you are subscribed to the Google Groups "Business_Intelligence" group. To post to this group, send email to business_intelligence@googlegroups.com. To unsubscribe from this group, send email to business_intelligence+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/business_intelligence?hl=en.
