Hi Partners, Please find the details of the requirement. Let me know if you have suitable consultants matching the requirement.
Send me your resume at [email protected] only..... *Position: *NGS Business Analyst CRM *Location: *Sunnyvale, CA *Duration: *6+Months *Job Summary:* * * As an NGS Business Analyst you will provide support for applications and tools used by the Global Support organization to manage technical and customer support processes. By having an understanding of Global Support business processes, as well as proficient knowledge of the business applications and/or tools used to support those processes, you will help to facilitate the optimal use of the applications and tools to support the business. This is a challenging position with the opportunity to work collaboratively with professionals in a number of Service functions, employing analytical and leadership skills. *Specific for this role:* ·Experience managing and defining elements necessary for complex technical support processes in a CRM environment (SAP experience preferred) ·Experience with complex business rules, workflows and efficient UI strategies. ·Experience with differing types of A2A and B2B interfaces used to performcall and transaction routing in a large tech support center. ·Previously mapped E2E process relationships and cross-functional data pathways throughout multiple systems (ERP/CRM/3rd Party) ·Planned, generated and executedthe complete and specific QA and UAT testing necessary for a technical support center *Job Requirements:* *·*Experience in SAP driven processes in CRM (as opposed to ERP) ·Understanding of SAP customization practices ·Experience with customer facing business operations and necessary support processes ·Experience with gathering essential data used for support processes. ·Understand data maintenance practices and data quality measurement ·Excellent oral and written communication skills, including documentation and functional specs ·Excellent analytic skills; prior experience performing business analysis ·Knowledge of tools and processes ·Detail oriented and strong organizational skills ·Excellent negotiation skills ·Creative problem solver ·Familiar with Software Development practices and QA methods ·Experienced working with remote teams (e.g. Offshore Development/QA, remote users, remote co-workers) ·Ability to work collaboratively with other business analysts and cross functional peers to meet deadlines ·Knowledgeable about the subject matter being supported ·Ability to evaluate, define and prioritize activities/projects of self and others ·Ability to handle multiple, moderately complex activities/projects concurrently *Education & Experience:* - Minimum of 5 years of experience is required. 6 to 8 years of experience is preferred. - Bachelor’s degree in Business or Computer Science OR equivalent experience is required. - Demonstrated ability to have completed multiple, moderately complex tasks. - Must be comfortable with Microsoft Office applications (Word, Excel, PowerPoint, Project, Visio). - - Regards, Sunil International Business Solutions Ph No- 732-981 -0450 Ext 412 Fax No- 732-981-0465 [email protected]<https://mail.ibsstaffing.com/owa/redir.aspx?C=0545db1f02ae415b8ba045c080d9f861&URL=https%3a%2f%2fmail.ibsstaffing.com%2fowa%2fUrlBlockedError.aspx> www.ibsstaffing.com<https://mail.ibsstaffing.com/owa/redir.aspx?C=0545db1f02ae415b8ba045c080d9f861&URL=http%3a%2f%2fwww.ibsstaffing.com> -- You received this message because you are subscribed to the Google Groups "Business_Intelligence" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/business_intelligence?hl=en.
