Hello, Hope you’re doing great today. Please find the below requirement. Thanks.!!!
*Job Title* *: SAP CRM/CIC Duration: 12 month(s) Location: Atlanta, GA* *Job Description* • Total 8+ years of experience out of which 5+ years of demonstrated hands on experience in business application design, implementation/support for SAP applicat ions CRM/CIC • 1-2 years experience in Production Support. • Atleast one year experience in CRM CIC (Customer Interaction Center) • SAP CRM and IC webClient Implementation experience highly desirable. • Experience with ERMS, CTI integration, transaction launcher • In-depth experience in SAP CRM and CIC both from a technical and functional standpoint • Experience with Web UI technology • Exposure to CAS SFA highly desirable *Process Experience* • Familiarity with the Food & Beverage industry is highly desirable. Familiar with ITSM / Service Desk ticketing systems • Understands ITIL concepts for Production Support • Understands Level 2 support requirements • Understands Incident Management, Problem Management, Change Management processes • Understands how to work in a managed service environment driven by SLAs *Team Lead Experience* • Will be expected to chair meetings for clients and review SLA-related information, Root Cause Analysis of significant issues is discussed and prioritization o f work is mutually agreed upon • Experienced in providing mentoring to team members • Demonstrated leadership and mentoring ability, successfully lead & supervise a team, gaining the respect and support of all team members *KNOWLEDGE, SKILLS AND ABILITIES* o Self-starter, works independently o Demonstrated initiative, good judgment, and ability to achieve results o Strong verbal and written communications skills, with an ability to express complex technical concepts in business terms. o Strong analytical, problem-solving, and conceptual skills. Attention to detail. o Ability to work well on cross- functional project teams and foster team commitment to tasks. Ability to influence key individuals inside and outside of own group o Ability to follow corporate standards with respect to tools and processes o Strong knowledge and understanding of structured analysis and technical design techniques o Ability to adapt and rapidly apply changing technology to business needs o Ability to handle multiple assignments o Effective decision making * TECHNICAL SKILLS, CERTIFICATION(S) AND LICENSE(S) *PC Skills / Microsoft Applications? ITIL certification and/or SAP Certifications desirable Acha Ayyappa Sr. Technical Recruiter CODEFORCE 360 ERP & IT Services | Consulting | Development | Staffing Desk: (770) 410-7770: 375 || Email: [email protected] <[email protected]> || Gmail: [email protected] ------------------------------------------------------------------ *Fax: *(770) - 410 - 7737 || www.codeforce.com <http://www.its-incorp.com/> ------------------------------------------------------------------ -- You received this message because you are subscribed to the Google Groups "Business_Intelligence" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/business_intelligence. For more options, visit https://groups.google.com/d/optout.
