Position : *IVR Business Analyst - Contact Center* Location : Cleveland, OH
Duration : 12+ Months *Job Description :* · Work will be focused on delivery of a new and Enhancements for Retail IVR system · Conduct requirement gathering sessions with Line of Business and 'understand' IVR Requirements. · Document business requirements, functional/non-functional requirements, use cases and call flows. · Define Business Solutions around IVR and Routing Requirements. · Assist with users acceptance testing. · Employs traceability of requirements · Ensures sign-off and baseline of requirements · Anticipates and actively resolves problems and issues with requirements. · Analyzes and communicates impacts to a project’s business case and identifies areas of requirements risks. · Strong and Clear Communication Skills · SDLC - Agile Experience is a plus 1) 5-6 yrs of 'Progressive' Business Analyst Experience 2) Call Center/Routing/IVR experience 3) Strong communication Skills 4) Proficient in requirements gathering documentation 5) SDLC - Waterfall/Agile. Agile experience is a plus 6) Understanding of Nuance VUI documentation 7) Banking or Credit Card industry experience background 8) Understanding of Mortgage and Loan Process 9) SDLC -Agile 10) Clarity v13 *Thanks,* *Amaresh Pandey* *IDC TECHNOLOGIES INC. | * *Direct: **408-418-5778 **x 3070 **| * *Email ID:* [email protected]* | YIM:* amaresh3k* |* *In:* https://www.linkedin.com/pub/Amaresh-Panday/b/a42/41 1851 McCarthy Boulevard, Suite 116, Milpitas, CA, USA, 95035 *|* * ------------------------------ * "Under Bill s. 1618 Title III passed by the 105th U.S. Congress this mail can’t be considered spam as long as we include a way to be removed from our mailing list. Simply send- us an e-mail with REMOVE in the subject and we will gladly REMOVE you from our mailing list." -- You received this message because you are subscribed to the Google Groups "Business_Intelligence" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/business_intelligence. For more options, visit https://groups.google.com/d/optout.
