*Title: Genesys Engineer * *Location: Santa Clara, Austin- TX or SLC, UT.*
*Duration: 6-12 months+* *The candidate can work from either Santa Clara, Austin- TX or SLC, UT.* *Job Responsibilities* Reporting into the Senior Manager Genesys Engineering, the Lead Genesys Engineer is responsible for configuration , operation and maintenance of client’s CS Genesys Environment. • Responsible for maintaining the configuration of all the Genesys environments . • Monitors contact center technology including systems, applications, call routing and network traffic. • Modifies Genesys system configuration based on business requirements and other factors. • Plans and directs deployment of new contact center technologies and upgrades. • Coordinates and manages planned system maintenance and change control process. • Performs triage and troubleshooting of Genesys applications and related telephony/network components as needed. • Serves as the main point of contact for all Genesys concerns internally and with external vendors. • Provides secondary support for other information systems/networks as required. • Requires ability to perform on-call duty on a rotational basis and key escalation on functional applications supported • Demonstrate passion for Customer Service with leadership and drive to support our customers with innovative solutions • Provide timely and clear communication regarding application issues and remediation efforts *Job Requirements* 5+ years’ experience supporting Genesys Framework , Genesys inbound Voice (TDM and SIP) , Genesys InfoMart, Genesys Administrator, Genesys URS and Orchestration servers; Stat Servers including creating custom statistics, and Gplus Adapter for Aspect WFM. Must have call center experience and understand skills-based routing. A proven ability to read and analyze Genesys system logs such as (but not limited to ) Tserver / Sip Server, Interaction Server, URS. Etc. Knowledge of voice networks including switching, messaging, signaling, etc. Knowledge of call routing strategies, CTI, and T-server operation. Knowledge of nuance speech engines (ASR/TTS) and tools. Thorough Knowledge of email, chat and open media routing. Knowledge of Real Time reporting engine (CCPulse / Stat Server). Experience with both TDM and VoIP routing protocols Comfortable interacting with Web Service, SOA. Exposure to VXML, Voice Objects, C Sharp Familiarity with Platform SDK *Thanks & Regards, * *Vikram Raj * *Manager-Recruitment *[image: UniversalSoftware Logo 3C1] 1 Olde North Road, Chelmsford, MA - 01824 Ph: 978-770-2260 E-mail: [email protected] Company Website: www.universal-sw.com *[image: cid:[email protected]]* vikramrjp *[image: cid:[email protected]]* <http://www.linkedin.com/pub/vikram-raj-singh/4a/799/163> -- You received this message because you are subscribed to the Google Groups "Business_Intelligence" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/business_intelligence. For more options, visit https://groups.google.com/d/optout.
