Hi *Folk*, Hope you are doing great today...!! Send profiles to sum...@sapphireitservices.com
*Role: Exchange Support Engineer * *Location: Charlotte, NC* *Duration: Long term contract* *Rate: Up to $40 - $45* *Job Description:* Acts as the final point of escalation and resolution for technical support. Provides advanced technical support to developers, corporate customers and end users for complex products, including highly escalated issues. Provides support via telephone, written correspondence, and electronic media. May act as technical lead and provide technical training, coaching, and mentoring to other engineers. May provide limited consulting to internal or external customers. May research technical documents and feature lists. Exchange Support Engineer Position This person will be responsible for delivering Microsoft Exchange support for a for Premier and Professional customers. The ideal candidate should have at least 3-5 years’ experience with Exchange. This candidate should possess a solid working knowledge of enterprise messaging administrative concepts (installation, disaster recovery process, database utilities, public folder replication, FSMO role holders, and OWA and Front End/Back End knowledge) and has expertise with Microsoft Exchange Server 2007/2010/2013, Windows client, Windows Server, Active Directory, and Mobile device technologies. Goal: To provide high quality technical phone support in regards to Microsoft Exchange Premier and Professional customers. Responsibilities: Deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. Utilize knowledge of the customer environment to resolve issues in a timely manner. Manage escalations and sub-cases to ensure timely and high quality resolution of all issues. Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments. Work with Technical Account Managers to effectively manage hot-sites including documented action plans and daily status updates for the customer and Microsoft management. Execute formal post-mortem process on closure of critical issues. Initiate and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems. Contacts: This position has frequent contact with Microsoft Premier Customers, TAMs, developers, program managers, support engineers, managers, and other support vendors. Qualifications: 4-year technical degree or equivalent work experience, plus a minimum 3 years experience in technical support or MIS in an Enterprise environment. Demonstrated technical competence with Microsoft BackOffice Technologies. Conversationalist level of knowledge of all Microsoft products used in an enterprise environment. MCSE preferred Strong technical writing skills and familiarity with Microsoft Office Applications. Ability to effectively communicate with customer managers and executives on technical and business issues. Strong organization, time management, project management, and negotiation skills; *Thanks & Regards* *Sumair* Sapphire IT Services Inc 10701 Corporate Dr, Suite # 146 Stafford, TX 77477. Mobile: 832-554-5846 E-Mail: sum...@sapphireitservices.com -- You received this message because you are subscribed to the Google Groups "Business_Intelligence" group. To unsubscribe from this group and stop receiving emails from it, send an email to business_intelligence+unsubscr...@googlegroups.com. To post to this group, send email to business_intelligence@googlegroups.com. Visit this group at https://groups.google.com/group/business_intelligence. For more options, visit https://groups.google.com/d/optout.
