* EAD GC/GC/USC only*
*Location:*:: * IL-Illinois/Chicago Duration::: 18+ months Job Description:: * - Enterprise Applications is seeking an enthusiastic and dynamic individual to join its ServiceNow Solutions Team. The individual will work to develop solutions that support the ITIL processes – Incident, Problem, Change, Service Catalog, Project, Knowledge, CMDB and Asset/Discovery. The successful candidate will be part of a team responsible for the maintenance of the ServiceNow application and must be able to act with a sense of urgency and adapt to changing priorities. Responsibilities including hands on development/configuration efforts and systems administration. KNOWLEDGE / SKILLS: *Qualified candidates must have:* - ServiceNow Development / Architecture Experience - SaaS Experience / Cloud Development Experience - experience with web based development languages (JavaScript ,HTML, CSS, AJAX, HTTP, XML) - proficiency in standard office tools such as Outlook, Excel and Word - strong analytical, estimating and problem solving skills - excellent communication, interpersonal and collaboration skills - ability to explain technical information - ability to be flexible, adaptable and learn new concepts quickly - ability to work effectively in a team environment with aggressive deadlines and multiple priorities - positive can-do attitude and willingness to lead, teach, and learn - Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity - Proven team player and team builder *MAJOR DUTIES:* - Lead the development and support of ServiceNow; provide coaching, guidance, training, and support to IT and business stakeholders - Lead the research, analysis, and development of new applications and new modules in our IT Service Management enterprise environment - Design, develop, and maintain complex ServiceNow workflows Implementation of Service Now for ITSM, Discovery, Orchestration - Monitor health, usage, and overall compliance of ServiceNow and its applications; coordinates application and platform upgrades - Identify, configure, troubleshoot, test, and resolve issuesCreate user-training material and conduct classroom-style and 1x1 training sessions for our stakeholders - Interface with customer team members to capture business requirements and translate them into appropriate technical solutions 1. Develops applications from business requirements and/or technical design documents. 2. Develops, manages and tests application code, user interface and third-party integration components using prescribed application development guidelines. 3. Provides process and technical solution options, risks and impacts. 4. Ensures quality work product. 5. Ability to manage multiple and often conflicting tasks; effectively prioritizes. 6. Recognizes and reports issues before they adversely impact the project schedule. 7. Responds to Service Requests and assists with incident resolution. 8. Creates and maintains process documentation for team and users. 9. Develops test cases for functional and regression testing. 10. Builds positive relationships with all partners. 11. Provides 24/7 firecall support as part of team rotation. *EXPERIENCE:* - ServiceNow experience a must; Remedy experience a plus *Regards, Rashmi Singh(Technical Resource Specialist)Ramy Infotech IncPhone: 408-317-9256 Ext-334 Fax : 408-273-6834Email: [email protected] <[email protected]>Note: We are working with prime vendor (One Layer between) for this position. * -- You received this message because you are subscribed to the Google Groups "Business_Intelligence" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/business_intelligence. For more options, visit https://groups.google.com/d/optout.
