*Hi,*
*Please find the below position and respond back to me at prav...@sritechsolutions.com <prav...@sritechsolutions.com> * *Position Title: Cisco Support Engineer* *Location(s): San Francisco, CA (Bay Area) or Alpharetta, GA* *Position Type: 12 month Contract* *Description:* We are looking for two support engineers to support 175 Telepresence units along with some A/V equipment. The primary responsibilities will consist of taking Level I & Level II calls on the Telepresence units as well as support of end user issues related to Web EX, Skype for Business and very basic A/V support. *Responsibilities:* · Provides Tier I & Tier II support for Telepresence service requests and repairs received via service · tickets · Proactively monitors and resolves potential service interruptions. · May assist senior staff with the installation, configuration, and ongoing usability of Audio/Video · Equipment in conference rooms, Video Camera and Video Streaming equipment · Work with vendor support contacts to resolve technical problems with AV Equipment, Desktop · computers, peripheral equipment and software · *Provide end-user support for Telepresence, A/V, WebEx, & Skype* · Assist Sr. Engineer as required. *Technical Skills:* · A minimum of *3+ years progressive work experience supporting Cisco Telepresence, WebEX, Skype for* · Business and *various A/V equipment support.* · Basic knowledge and experience with *LAN & WAN technologies* · Technical knowledge of PC operating systems, including Windows · Technical knowledge of current networking hardware, protocols, and telepresence standards. · Strong troubleshooting experience a must. · The ability to think critically, learn quickly, deliver work on schedule, successfully resolve complex · technical issues, and communicate effectively. · *Good knowledge of video conferencing hardware (Crestron, Cisco, Tandberg)* · Knowledge of incident & change management systems. · Knowledge of ticketing systems like Remedy or ServiceNow · Strong interpersonal skills with a positive and enthusiastic “can do” attitude. · Ability to work independently is a must. · Ability to quickly learn systems with little or no documentation. Continuous learning of new systems, · business processes and concepts are a must. · Must have the ability to work well with people of varying levels of technical abilities. · Excellent oral and written communication skills required. Thanks and Best Regards, Praveen Kumar SRI Tech Solutions Inc. *prav...@sritechsolutions.com <prav...@sritechsolutions.com>* (T) 1-813-423-6500 X Ext: 149 (M) 813-440-2778 (F) 813.423.6520 Certified Minority Business Enterprise | An E-Verify Employer SRI Tech Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national origin or citizenship status or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. -- You received this message because you are subscribed to the Google Groups "Business_Intelligence" group. To unsubscribe from this group and stop receiving emails from it, send an email to business_intelligence+unsubscr...@googlegroups.com. To post to this group, send email to business_intelligence@googlegroups.com. Visit this group at https://groups.google.com/group/business_intelligence. For more options, visit https://groups.google.com/d/optout.
