Hi,
Job Title: SAP SolMan (Solution Manager) Service Desk Consultant Location: NJ Duration: 6 weeks SAP Solution Manager Service Desk Implementation which would be ITIL Compliant, with the following high level features: • ITIL Compliant Service Management Proces • User Access Request via Web URL without having to login. • Ability to create tickets in real-time from SAP ABAP, SAP Java systems • Ability to create tickets for non-SAP systems via Web URL and GUI. • Dynamic “First Response” and “Completion by Date” determination for Service Tickets using SLA Matrix and CRM Contracts(a kin to SAP AGS's SLA with its Customers) • Highly flexible Support Team Determination Rules based on SAP Application Component • Highly dynamic workflow rules and e-mails to all partners invloved in the Incident Management process. • Auto e-mail alerts to End User at various statuses of ticket throughout the Life Cycle of ticket • Dynamic Smartforms for e-mail to End User, Support Team, Message Processor, CoE leadership, etc. • Auto Confirmation of Service Tickets in “Customer Action” status if not acted upon in a pre-defined number of day • Seamless Collaboration with SAP’s OSS Solution Database Thanking you, Mamatha 630 364 1907 [email protected] -- You received this message because you are subscribed to the Google Groups "Business Objects User Group" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/businessobjects?hl=en.
