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*Remedy Developer* *Location: Washington, DC* *Duration:6-12 months* (GC, EAD, Citizen would be good) 1) General Requirements: *Critical: The candidate must have done an implementation of Remedy 7.6. Candidate will need to gather requirements, configure and install. · At least 7 Yrs of aggregate specialized experience in IT industry and experience in Remedy. · Has in-depth functional knowledge of Remedy applications, primarily the service desk, asset management applications, and change management applications · Must be proficient in installing and configuring Remedy applications on Unix systems. · Analyze Foundation data and configure them in the system · Expertise in configuring and implementing 7.6.x applications · Thoroughly understands Remedy SMPM process · Expertise in configuring the system for optimum performance to use from country offices · Expertise in Remedy CMDB and AIE to integrate data with other external systems · Expertise in implementing SLM in tracking the ticket handling time at each Tier level and how that can be reported for KPIs · Gather the Requirements, Foundation data for setting up the new system · Help design test plans and carry out the testing for the requirements gathered · Knowledge and understanding of business processes and information systems. · Prepare project plans, documentation and handle task management · Excellent verbal and written communication skills in English. · Must be able to work well under pressure in a high demand driven environment; flexibility in work related issues, prioritize workload and balance conflicting demands. · Demonstrated conceptual, analytic and problem solving ability; ability to conduct independent research and analysis. · Proven ability to deliver tasks on time, contribute to project with minimal guidance; capacity to work both independently and within a team; willingness to seek advice and assistance. · Proven ability to develop and maintain good working relationships with staff at different levels across the organization; evidence of leadership effectiveness. *Nice To Have: *** *Remedy Cert*** · Has functional knowledge of environmental software such as Unix system, Web application platforms such as Tomcat. · Expertise in ITIL best practices and its implementation in Remedy -- Thanks *A b d u l* *[email protected]* <[email protected]> *678 248 2096 ext 254* IM: mas.recruiter -- You received this message because you are subscribed to the Google Groups "Business Objects User Group" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/businessobjects?hl=en.
