Hello,
Please find below mentioned position and reply back with an updated resume along with contact information and availability. Please send a suitable resume to [email protected] *SAP CRM Functional Resource* *6 months Contract* *Sunnyvale CA* Specific for this role: · Experience managing and defining business and technical elements necessary for complex technical support processes in a CRM environment (SAP Business Analyst experience required) · Experience with complex business rules, workflows and efficient UI strategies. · Previously mapped E2E process relationships and cross-functional data pathways throughout multiple systems (ERP/CRM/3rd Party) · Planned, generated and executed the complete and specific QA and UAT testing necessary for a technical support center · Experience in writing test scripts, uploading to HP Quality center, Quality Center defect tracking and reporting experience preferred · Knowledge of technical support sites, knowledge base, use of common business functions used for customer support like case management, case resolution, tracking and updates, Return Merchandise authorization process and flows, etc is essential for this role. [NOTE: This is key SME requirement for this role] *Thanks & Regards* * * *Naveen kumar ADDON Technologies Suite* *513|Livonia|MI |48152 Tel: 734-956-4737 ext: 205 Fax: 734-418-2603 E mail: **[email protected]* <[email protected]>* * -- You received this message because you are subscribed to the Google Groups "Business Objects User Group" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/businessobjects?hl=en.
