*Hello,* * *
*Kindly respond back to this email id [email protected]* *Must-Have* - *Perl Scripting, UNIX Scripting, and Production Support**.* * * 1. Support analyst with mobile support skills. 2. Need to have strong analyzing capability with different web monitoring tools. 3. Should have worked on large scale support engaging different teams. 4. Strong troubleshooters and problem/issue owners. 5. Good reading comprehension. 6. They should not currently be developers 7. Production support experience - participating in crisis calls. 8. Good Trouble shooting skills, client reporting and analysis of reports 9. Working experience in ecommerce application support environment is a plus. 10. Good ticket management skills and responding to the tickets created within SLA and updating the status of tickets to originators of tickets. 11. Managing and support for the micro sites and engaging the rack space team for trouble shooting issues. *Good-to-Have* 1. Websphere Commerce / Websphere Admin /Web Operations Engineer 2. Monitor ecommerce system's various components SLA's and response times etc. 3. Day-to-day monitoring, support and operations of ecommerce websites running 24/7. *Responsibility of / Expectations from the Role* · Mobile Support Analyst · Responsible and accountable for all the reports and analysis of ecommerce Web support · Need to monitor and detect any issues on the website, quantify the impact of the issue, & trouble shoot. · Implement support best practices, ensure knowledge management · Production support process compliance – ticket management, escalation, knowledge management, SLAs · Day-to-day monitoring, support and web operations of ecommerce websites running 24/7. · Monitor web support system's various components SLA's and response times *Please fill in the below details for correct submission to the client:* *Candidate Details* *Mandatory* Full Name: Phone1: Phone2: Email: Authorization(*visa status): * Rates: *(Hourly)* Availability for telephonic/Skype Interview: Skype ID/ Video call ID: Current Location: Ready to work or relocate to *Atlanta, GA* - *(Yes/No) * The interview process would take at least a week's time, will you be fine with this - *(Yes/NO) * How soon can you start a project? - Why are you looking for Job change: End Date of your current/ recent project: Do you have any prior plans or commitments which might stop you from taking this position, *if yes, pl share: * Also, be aware that our client conducts a criminal background check/ Test for drug of abuse on candidates who are extended offers of employment. Therefore, before we proceed with your candidacy regarding this project opportunity, please advise us now if you have any felonies or misdemeanors. *if yes, pl share:* Regards, Allen Technical Recruiter Helios and Matheson Information Technology Inc,. Email : [email protected] I Phone : 518 620 6850 I www.hmny.com * * *The cardiologists diet - If it tastes good, spit it out.* -- You received this message because you are subscribed to the Google Groups "Business Objects User Group" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/businessobjects?hl=en.
