[OT] Project management software

[Sonic Baker]

Please excuse the off-topic nature of this email but I feel this is relevant to any developer who wants to get really serious about her/his projects. I'm wondering what (if anything) you guys are using for project management?
I'd like one program to take care of everything, including bug tracking, feature requests, job allocation, status reports etc. and I'd like to be able to have multiple simultaneous projects (preferably configurable so that I can limit who can see / access particular projects). I'd also like something that's not too hard to use so that customers will feel comfortable using it for bug reporting / feature requests etc... Am I asking too much for one tool to accomplish?
Is it possible to have a simpler bug tracking / feature request system (for use by customers) to integrate with one of the more complex feature rich programs (for use by developers)?
I see that cakephp.org uses both GForge and Trac for managing the community submitted projects and the cakePHP framework respectively. Up until recently I have no experience with project management tools whatsoever and would seriously appreciate any input or recommendations. I have also heard that Bugzilla is great for this sort of thing but is apparently an absolute pain to set up.
Personally, I'm leaning towards Trac for no other reason than I like to look of it from logging into the cakeTrac site.
All comments are welcome.

Cheers to all,

Sonic


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