Hey, - Imap can delete emails too. - You can save the emails as plaintext, or parse them. That depends on your needs. - Use CakeEmail to send the reply - Use a UUID for your tickets, guaranteed unique for use in URLs, or generate a hash based on the initial content and store it.
Cheers, Graham Weldon http://grahamweldon.com e. [email protected] p. (+61) 0407 017 293 Skype: grahamweldon On Tuesday, 13 December 2011 at 10:32 PM, MetZ wrote: > Hi all! > > I am in the process of building a simple support ticket system for my > web application, and I would like some input and/or suggestions on how > to get the functionality I am looking for. > > 1) Add Email adresses (example: [email protected] > (mailto:[email protected])) > 2) Retrieve emails via pop3 from mailserver (I do not want to use > imap, I want to empty the mailbox) > 3) Save emails to database (structure? suggestions on how to do this?) > 4) Reply to sender with "you message has been received, your ticket > number is 123456" > 5) Online handling of tickets items (unique url for user to be able to > modify/write more info to the ticket) > example: domain.com/support/ticket?823e9d923dm3m403dm3409fj340fr34 > (http://domain.com/support/ticket?823e9d923dm3m403dm3409fj340fr34) > 6) Ticket status (Waiting, Replied, Closed) > > So, any suggestions, know of any plugins or something that will help > me out making this, I will as always, appreciate any input ;) > > Thanks all! > -Tom > > -- > Our newest site for the community: CakePHP Video Tutorials > http://tv.cakephp.org > Check out the new CakePHP Questions site http://ask.cakephp.org and help > others with their CakePHP related questions. > > > To unsubscribe from this group, send email to > [email protected] For more options, visit this group at > http://groups.google.com/group/cake-php > > -- Our newest site for the community: CakePHP Video Tutorials http://tv.cakephp.org Check out the new CakePHP Questions site http://ask.cakephp.org and help others with their CakePHP related questions. To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/cake-php
