I have an IT query system were by users can add their queries, when they
add their query the IT department then replies/comments on the query.
How is should work is when the user adds a query it must change the
query_type field in the it_queries table to OPEN and when the IT department
views the query they reply/comment on it and must change query_type field
from OPEN to PENDING then finally when the user has been helped/assisted
they should be able to mark the query as closed using a checkbox, that will
then change the status from PENDING TO CLOSE.
Not sure if they is a way of setting the constants in the add views and
insert in the table.
Obviously i am learning and can someone please guide me on the steps i must
take.
Here is my code for the add it_query for the users
<?php echo $this->Form->create('ItQuery'); ?>
<fieldset>
<legend><?php echo __('Add It Query'); ?></legend>
<?php
echo $this->Form->hidden('hr_employee_id',array('value'=>$loggedInId));
echo $this->Form->input('it_query_type_id');
echo $this->Form->input('comment');
echo $this->Form->input('it_status_query_id');
?>
</fieldset>
<?php echo $this->Form->end(__('Submit')); ?>
Here is the code for my comments for IT Department
<div class="comment form">
<h2><?php echo __('Add a comment'); ?></h2>
<?php
echo $this->Form->create
(
'Feedback.Comment',
array
(
'url' => array
(
'plugin' => 'feedback',
'controller' => 'comments',
'action' => 'add',
$foreign_model,
$foreign_id
)
)
);
?>
<?php echo $this->Form->input('Comment.author_name', array('label' =>
__('Name'))); ?>
<?php echo $this->Form->input('Comment.hairy_pot', array('type' =>
'hidden')); ?>
<?php echo $this->Form->input('Comment.content', array('label' =>
__('Comments'))); ?>
<?php echo $this->Form->input('Comment.foreign_model', array('type' =>
'hidden', 'value' => $foreign_model)); ?>
<?php echo $this->Form->input('Comment.foreign_id', array('type' =>
'hidden', 'value' => $foreign_id)); ?>
<?php echo $this->Form->end(__('Save comment')); ?>
</div>
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