Hi Sakid
Will just selecting internal switch us to using the onboard GPS
chip? Or do we need to unplug the external puck (which would mean a
tower climb)?
Thanks
Adam
*From:*cambium-users-boun...@wispa.org
[mailto:cambium-users-boun...@wispa.org] *On Behalf Of *Sakid Ahmed
via Cambium-users
*Sent:* Tuesday, January 30, 2018 1:27 PM
*To:* Cambium Networks User Group <cambium-users@wispa.org>
*Subject:* Re: [Cambium-users] ePMP 2000 GPS not working after
firmware upgrade
While this topic has moved to CnPilot SSID issue and CnMaestro, I did
want to chime in on the original GPS thread –
Intermittent GPS signal lost – The external puck we ship with the Aps
is a relatively high gain antenna and thus tends to be impacted more
from interference. We have seen cases of this from LTE (second
harmonic landing on top of GPS frequencies). The onboard GPS chip has
a lower gain antenna and in the case where LTE interference was the
issue we have seen a substantial difference when the puck was not
used. Unfortunately, it is a case by case situation and depends on the
environment. We are actively looking to find a better solution in
terms of an external puck while keeping costs low.
Lockup during upgrade – We have seen reports of lockup issues during
an upgrade. This is software related and the units are recoverable by
our support team via CLI access. The team will just need remote access.
Anything beyond the two issues qualify for a RMA and if you have an
unit exhibiting a different mode of failure, we would be keen to
investigate the unit here.
Thanks
Sakid
*From:*cambium-users-boun...@wispa.org
<mailto:cambium-users-boun...@wispa.org>
[mailto:cambium-users-boun...@wispa.org] *On Behalf Of *Craig Oliver
*Sent:* Tuesday, January 30, 2018 11:12 AM
*To:* Cambium Networks User Group <cambium-users@wispa.org
<mailto:cambium-users@wispa.org>>
*Subject:* Re: [Cambium-users] ePMP 2000 GPS not working after
firmware upgrade
cnMaestro is capable of managing ePMP, PMP450, and cnPilot R and E
series routers. But they have to be managed in cnMaestro before any
config template can be pushed out to them. If you cnPilot routers are
managed by cnMaestro, then it is possible that someone accidentally
pushed a config to those routers. Best practice is to have a template
built for each customer. Then if this happens again, cnMaestro will
report that those routers are 'Out of Sync'. All you will need to do
at that point is resync the config and then about 5 minutes or less,
it will be fixed.
Best Regards,
Craig Oliver
President
1454532710326_WavSpeed_Logo_New_Email_Signature.png
877-Wav-Speed ext. 8111 Office
469-359-6980 Fax
469-951-6900 Cell
cr...@wavspeed.com <mailto:cr...@wavspeed.com>
------------------------------------------------------------------------
*From:*cambium-users-boun...@wispa.org
<mailto:cambium-users-boun...@wispa.org>
<cambium-users-boun...@wispa.org
<mailto:cambium-users-boun...@wispa.org>> on behalf of Mike Scott
<mi...@sttiowa.com <mailto:mi...@sttiowa.com>>
*Sent:* Tuesday, January 30, 2018 10:52:15 AM
*To:* Cambium Networks User Group
*Subject:* Re: [Cambium-users] ePMP 2000 GPS not working after
firmware upgrade
Pushed a template?
Not sure what that means.
At the time, we were fixing 3-ePMP AP’s and 3-R200 routers who failed
to upgrade a month ago with the KRACK firmware upgrade.
The 3-R200’s were all ePMP AP connections.
The 6 R200’s that changed to cnPilot SSID were all _connected to
PMP450 AP’s,_ which we didn’t make any changes to yesterday.
That’s the mystery – we were working with ePMP gear via cnMaestro, but
nothing on the PMP450 gear was touched.
The timing tells me there’s a correlation – with the timing yesterday
while working with ePMP via cnMaestro – but how did or can it
Affect PMP450 subscriber’s routers?
Mike Scott
*From:*cambium-users-boun...@wispa.org
<mailto:cambium-users-boun...@wispa.org>
[mailto:cambium-users-boun...@wispa.org] *On Behalf Of *George Skorup
*Sent:* Tuesday, January 30, 2018 10:40 AM
*To:* cambium-users@wispa.org <mailto:cambium-users@wispa.org>
*Subject:* Re: [Cambium-users] ePMP 2000 GPS not working after
firmware upgrade
Sounds like someone pushed a template from cnMaestro.
On 1/30/2018 10:37 AM, Ray Savich via Cambium-users wrote:
Thank you for the heads up. First I have heard of this. I am
sharing with the product team.
Ray
Join the Conversation
Cambium Networks Community Forum
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*From:* cambium-users-boun...@wispa.org
<mailto:cambium-users-boun...@wispa.org>
[mailto:cambium-users-boun...@wispa.org] *On Behalf Of *Mike Scott
*Sent:* Tuesday, January 30, 2018 10:35 AM
*To:* Cambium Networks User Group <cambium-users@wispa.org>
<mailto:cambium-users@wispa.org>
*Subject:* Re: [Cambium-users] ePMP 2000 GPS not working after
firmware upgrade
Not related, but want to spread the word…if anyone experienced
this odd event.
Around 10:30am Central Time yesterday, we started receiving calls
“Internet is not working”.
I was one of the ‘victims’ myself at my home.
Common denominator – all the routers are cnPilot R200 and R200P’s.
I logged into my home router directly at my home.
SSID in the router *_changed_* to “cnPilot”.
Once I changed the SSID back to the original SSID and re-entered
in the ‘password’ – it worked.
We’ve had 6 customers call in.
Asked them if their router name (SSID) had their original name or
did it change to “cnPilot”.
*Each confirmed – it said “cnPilot”.*
We’ve been able to remotely log in and correct things….but this is
STRANGE !
Will get a ticket going with Cambium to see what’s going on.
Thanks for the GPS information, will make notes on it.
Mike Scott
STT Rural Net
Iowa
*From:* cambium-users-boun...@wispa.org
<mailto:cambium-users-boun...@wispa.org>
[mailto:cambium-users-boun...@wispa.org] *On Behalf Of *Craig Oliver
*Sent:* Tuesday, January 30, 2018 10:18 AM
*To:* Cambium Networks User Group <cambium-users@wispa.org
<mailto:cambium-users@wispa.org>>
*Subject:* Re: [Cambium-users] ePMP 2000 GPS not working after
firmware upgrade
I had that issue a few weeks ago where the 3.5.1 GPS upgrade
actually locked up the GPS board and wouldn't even initialize the
board to even turn on, even though the software was reporting that
GPS was active. Opened up a ticket with Cambium and they had to
run it up to one of their engineers to fix the problem. Ended up
having to map a Public IP address to the unit and open up ports 80
for www, 22 Inbound for SSH, and needed to make sure that 22
Outbound was open for the device to be able to communicate with
their SCP server. The engineer SSH'd in to the device and loaded
the GPS files to the unit from their SCP server and it fixed the
issue. Just remember to turn off all of those ports to the unit
after they're finished.
Best Regards,
Craig Oliver
President
1454532710326_WavSpeed_Logo_New_Email_Signature.png
877-Wav-Speed ext. 8111 Office
469-359-6980 Fax
469-951-6900 Cell
cr...@wavspeed.com <mailto:cr...@wavspeed.com>
------------------------------------------------------------------------
*From:* cambium-users-boun...@wispa.org
<mailto:cambium-users-boun...@wispa.org>
<cambium-users-boun...@wispa.org
<mailto:cambium-users-boun...@wispa.org>> on behalf of RickG
<rgunder...@gmail.com <mailto:rgunder...@gmail.com>>
*Sent:* Tuesday, January 30, 2018 9:11:47 AM
*To:* Cambium Networks User Group
*Subject:* Re: [Cambium-users] ePMP 2000 GPS not working after
firmware upgrade
Yes. I contacted them and that's exactly what they are going to
do. Thanks!
On Tue, Jan 30, 2018 at 9:48 AM, Kerry Penland
<kpenl...@bigtube.net <mailto:kpenl...@bigtube.net>> wrote:
We had one ePMP 2000 AP fail like this on the GPS upgrade. We
called cambium support, they were able to login with their
engineering login
and restore GPS operation for us.
On Fri, 26 Jan 2018 20:12:07 -0500, RickG
<rgunder...@gmail.com <mailto:rgunder...@gmail.com>> wrote:
Correct. This is NOT a puck problem. The satellites were
coming is strong BEFORE the firmware upgrade. I tried
downgrading today but that did not help either. See the
attached pics. Looks like RMA time.
On Fri, Jan 26, 2018 at 3:36 PM, Josh Luthman
<j...@imaginenetworksllc.com
<mailto:j...@imaginenetworksllc.com>> wrote:
No satellites doesn't sound like poor signal to me.
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Jan 26, 2018 3:28 PM, "Kristian Hoffmann"
<kh...@fire2wire.com <mailto:kh...@fire2wire.com>> wrote:
We fought with losing GPS sync on ePMP APs at a
couple of sites. We had been told to point the
pucks south to get the best GPS signal. There
were several wild goose chases, as it seemed
upgrading/downgrading firmware fixed it, but only
sometimes. In the end, the solution at each of
these sites was to point the GPS puck straight
up. Our best guess was that there was something
overloading the GPS receiver in the direction we
had them pointed. So pointing them up, while not
giving them the best signal, minimized terrestrial
interference. At least that's our theory.
-Kristian
On 01/26/2018 07:39 AM, RickG wrote:
Well, I did check the forums and found I'm not
the only one. I'm going to try downgrading.
Was hoping to find someone here who has gone
through it so I dont waste time if it needs to
be RMA'd :)
On Fri, Jan 26, 2018 at 10:27 AM, Ray Savich
via Cambium-users <cambium-users@wispa.org
<mailto:cambium-users@wispa.org>> wrote:
Have you contacted our support folks or
the Cambium Community?
supp...@cambiumnetworks.com
<mailto:supp...@cambiumnetworks.com>
http://community.cambiumnetworks.com/
<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fcommunity.cambiumnetworks.com%2F&data=02%7C01%7Cray.savich%40cambiumnetworks.com%7Ca53ce1b966fc411c525508d567ff8266%7C0e263e36340946228ac818d993e76eb6%7C0%7C0%7C636529269479199897&sdata=HohSXgT4Hl1bD%2FzMUEwEwTuHa8JIoW9hGaR5FSQrPiI%3D&reserved=0>
Join the Conversation
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*From:* cambium-users-boun...@wispa.org
<mailto:cambium-users-boun...@wispa.org>
[mailto:cambium-users-boun...@wispa.org
<mailto:cambium-users-boun...@wispa.org>]
*On Behalf Of *RickG
*Sent:* Friday, January 26, 2018 9:20 AM
*To:* Cambium Networks User Group
<cambium-users@wispa.org
<mailto:cambium-users@wispa.org>>
*Subject:* [Cambium-users] ePMP 2000 GPS
not working after firmware upgrade
It worked before, upgraded from 3.5.1, no
more :(
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