-------------------- August 18, 2004 -------------------- Service Pack With a Smile Microsoft's Service Pack 2 - http://letters.washingtonpost.com/W7RT0453A556284658B4F3FB57E5D0 , perhaps the company's most important software upgrade - http://letters.washingtonpost.com/W7RT0453A536D84658B4F3FB57E5D0 in years, is expected to be released to the public today. But if the version the company released - http://letters.washingtonpost.com/W7RT0453A546C84658B4F3FB57E5D0 for developers and computer makers on Aug. 6 is any indication, "SP2" does not get along well with several popular computer games and antivirus and security applications. Among them, according to Microsoft, are Zone Labs's Zone Alarm firewall software, McAfee Virus Scan, Yahoo Messenger, Real Player, Kazaa, MusicMatch Jukebox, Microsoft Outlook 2002 and 2003 and Adobe's Photoshop Elements. Many of the problems stem from the Windows Firewall program, which includes new protections against hackers and viruses. Trouble is, the beefed-up firewall also blocks some legitimate programs from sending or receiving updates on the Internet. Microsoft has published ways - http://letters.washingtonpost.com/W7RT0453A516F84658B4F3FB57E5D0 for users to get around these problems, but computer users who are not terribly comfortable with tech-speak might find the details a bit overwhelming at first. A central feature of SP2 is a new Windows Security Center that checks to make sure a PC's antivirus software and patch levels are up to date, and that the firewall is turned on. In some cases, however, the security center doesn't properly detect that your PC contains the latest antivirus updates, even if they are current. Microsoft doesn't offer fixes for every software problem introduced by SP2; sometimes it's up to the other software developer. For example, Symantec recently had to release an update - http://letters.washingtonpost.com/W7RT0453A526E84658B4F3FB57E5D0 to allow the Windows Security Center to detect whether the latest Norton Antivirus definitions have been installed. For a complete list of programs that have known issues with Service Pack 2 installations, check Microsoft's Web site - http://letters.washingtonpost.com/W7RT0453A586984658B4F3FB57E5D0 . And remember to keep a lookout for the public version of SP2 at Microsoft's Windows Update - http://letters.washingtonpost.com/W7RT0453A596884658B4F3FB57E5D0 Web site.You Can Never Be Too Secure SP2 probably will get a fresh round of scrutiny once the public version goes live, but The Washington Post already devoted a series of articles to the subject of cybersecurity shortly after the service pack debuted for corporate Windows XP users. Post columnist Rob Pegoraro - http://letters.washingtonpost.com/W7RT0453A556B84658B4F3FB57E5D0 compared Windows's design to that of a country house in the middle of a lake, but suddenly transported to the big city. That, he said, makes SP2 indispensable for XP users. Also see the transcript of Rob's live discussion - http://letters.washingtonpost.com/W7RT0453A566A84658B4F3FB57E5D0 on SP2 with post.com readers from Monday. But XP represents only about half of the total Windows user base in the world. The approximately 200 million other copies of windows out there include versions like 2000/NT, ME, 98 and 95, all of which need their owners to provide them strong security defenses as well. washingtonpost.com reporter Brian Krebs - http://letters.washingtonpost.com/W7RT0453A569584658B4F3FB57E5D0 wrote about some of the things that users of those older versions can do. Krebs also wrote a short instructional for backing up data - http://letters.washingtonpost.com/W7RT0453A579484658B4F3FB57E5D0 before your computer crashes. washingtonpost.com reporter David McGuire offered tips to avoid falling prey to e-mail threats such as phishing scams, viruses and spam, both in an article - http://letters.washingtonpost.com/W7RT0453A549784658B4F3FB57E5D0 and in a short how-to that you can print out or clip - http://letters.washingtonpost.com/W7RT0453A559684658B4F3FB57E5D0 to your refrigerator or bulletin board. Finally, Post reporter Kathleen Day detailed her experience - http://letters.washingtonpost.com/W7RT0453A509184658B4F3FB57E5D0 as an "average" computer user whose home computer was overrun by spyware, viruses and all manner of online nastiness, while Post IT expert Glenn Paterson contributed his account - http://letters.washingtonpost.com/W7RT0453A519084658B4F3FB57E5D0 of how he eventually was able to fix the computer ... but not without a struggle. You can navigate through the entire cybersecurity package here - http://letters.washingtonpost.com/W7RT0453A589384658B4F3FB57E5D0 -------------------- Advertisement Get your news just the way you like it. - http://letters.washingtonpost.com/W7RT0453A599284658B4F3FB57E5D0 Add your favorite columnists and topics to a washingtonpost.com newsletter delivered to your in-box each morning. It's a free and easy way to make sure you never miss a thing. Personalize your e-mail today - http://letters.washingtonpost.com/W7RT0453A579D84658B4F3FB57E5D0 and enjoy customized articles tomorrow. -------------------- Staying Safe Online Service Pack 2 Is a Must for XP Users - http://letters.washingtonpost.com/W7RT0453A589C84658B4F3FB57E5D0 Service Pack 2, "SP2" for short, aims to stop viruses, worms, browser hijackings and worse by including security features that people have to add and adjust on their own. -Rob Pegoraro Transcript: Rob's Web Chat on SP2 - http://letters.washingtonpost.com/W7RT0453A559F84658B4F3FB57E5D0 -------------------- More News and Features Online Crime E-Mail Scammer Gets Four Years - http://letters.washingtonpost.com/W7RT0453A569E84658B4F3FB57E5D0 (washingtonpost.com, May 19) Cybersecurity Cisco Networking Code May Have Been Stolen - http://letters.washingtonpost.com/W7RT0453A529984658B4F3FB57E5D0 (Post, May 18) At the Nervous Center of Homeland Security - http://letters.washingtonpost.com/W7RT0453A539884658B4F3FB57E5D0 (Post, May 18) States Speed up Spyware Race - http://letters.washingtonpost.com/W7RT0453A599B84658B4F3FB57E5D0 (washingtonpost.com, May 13) How to Remove the 'Sasser' Worm - http://letters.washingtonpost.com/W7RT0453A509A84658B4F3FB57E5D0 (washingtonpost.com, May 3) Copyright in the Digital Age Report: Kids Pirate Music Freely - http://letters.washingtonpost.com/W7RT0453A588584658B4F3FB57E5D0 (washingtonpost.com, May 19) Show Business Pleads to Keep Digital Law - http://letters.washingtonpost.com/W7RT0453A598484658B4F3FB57E5D0 (Post, May 13) Live Online Transcript: eDonkey Chief Executive Sam Yagan on the Future of File-Sharing - http://letters.washingtonpost.com/W7RT0453A568784658B4F3FB57E5D0 (washingtonpost.com, May 13) Movers and Shakers FTC Chairman Muris Plans to Step Down - http://letters.washingtonpost.com/W7RT0453A578684658B4F3FB57E5D0 (Post, May 12) On the Hill Probe Targets Government Scientists' Consulting - http://letters.washingtonpost.com/W7RT0453A528184658B4F3FB57E5D0 (Post, May 19) Post Columnist Leslie Walker Gmail Leads Way in Making Ads Relevant - http://letters.washingtonpost.com/W7RT0453A538084658B4F3FB57E5D0 (Post, May 13) Telecom AT&T, Regional Firms Fail to Agree on Access - http://letters.washingtonpost.com/W7RT0453A508384658B4F3FB57E5D0 (Post, May 15) Government IT Firms Stymied by Backlog on Security Clearances - http://letters.washingtonpost.com/W7RT0453A518284658B4F3FB57E5D0 (Post, May 14) RESOURCES FOR PROTECTING YOUR PC How to Remove the 'Sasser' Worm - http://letters.washingtonpost.com/W7RT0453A598D84658B4F3FB57E5D0 (May 11, 2004) Don't Pass on the Patches - http://letters.washingtonpost.com/W7RT0453A508C84658B4F3FB57E5D0 (April 19, 2004) Fine-Tuning Your Firewall - http://letters.washingtonpost.com/W7RT0453A578F84658B4F3FB57E5D0 (April 5, 2004) How to Deal With Spyware - http://letters.washingtonpost.com/W7RT0453A588E84658B4F3FB57E5D0 (March 28, 2004) Is Your Computer Infected With Phatbot? - http://letters.washingtonpost.com/W7RT0453A548984658B4F3FB57E5D0 (March 17, 2004) Cybersecurity and You: Five Tips Every Consumer Should Know - http://letters.washingtonpost.com/W7RT0453A558884658B4F3FB57E5D0 (May 16, 2003) A Cybersecurity Primer: Links and Resources for Computer Users - http://letters.washingtonpost.com/W7RT0453A518B84658B4F3FB57E5D0 -------------------- Tech Policy E-Letter Archive Service Pack 2: The Fix Is In - http://letters.washingtonpost.com/W7RT0453A528A84658B4F3FB57E5D0 (Aug. 11, 2004) News Web Sites Sport Campaign Ads - http://letters.washingtonpost.com/W7RT0453A51B584658B4F3FB57E5D0 (Aug. 4, 2004) August Is the Cruelest Month (for Hackers) - http://letters.washingtonpost.com/W7RT0453A52B484658B4F3FB57E5D0 (July 28, 2004) More Stories - http://letters.washingtonpost.com/W7RT0453A59B784658B4F3FB57E5D0 -------------------- Tech Policy Section Main Page - http://letters.washingtonpost.com/W7RT0453A50B684658B4F3FB57E5D0 Cybercrime - http://letters.washingtonpost.com/W7RT0453A55B184658B4F3FB57E5D0 Cybersecurity - http://letters.washingtonpost.com/W7RT0453A56B084658B4F3FB57E5D0 Digital Rights/Piracy - http://letters.washingtonpost.com/W7RT0453A53B384658B4F3FB57E5D0 E-Politics - http://letters.washingtonpost.com/W7RT0453A54B284658B4F3FB57E5D0 FCC / Telecom Policy - http://letters.washingtonpost.com/W7RT0453A52BD84658B4F3FB57E5D0 Government IT - http://letters.washingtonpost.com/W7RT0453A53BC84658B4F3FB57E5D0 Internet Governance / ICANN - http://letters.washingtonpost.com/W7RT0453A50BF84658B4F3FB57E5D0 Internet Taxes - http://letters.washingtonpost.com/W7RT0453A51BE84658B4F3FB57E5D0 Privacy - http://letters.washingtonpost.com/W7RT0453A57B984658B4F3FB57E5D0 Spam - http://letters.washingtonpost.com/W7RT0453A58B884658B4F3FB57E5D0 Politics Politics and Campaigns News - http://letters.washingtonpost.com/W7RT0453A54BB84658B4F3FB57E5D0 Terry Neal: Talking Points - http://letters.washingtonpost.com/W7RT0453A55BA84658B4F3FB57E5D0 Dan Froomkin: White House Briefing - http://letters.washingtonpost.com/W7RT0453A53A584658B4F3FB57E5D0 Howard Kurtz: Media Notes - http://letters.washingtonpost.com/W7RT0453A54A484658B4F3FB57E5D0 Stephen Barr: Federal Diary - http://letters.washingtonpost.com/W7RT0453A51A784658B4F3FB57E5D0 National Security - http://letters.washingtonpost.com/W7RT0453A52A684658B4F3FB57E5D0 Bush Administration - http://letters.washingtonpost.com/W7RT0453A57A184658B4F3FB57E5D0 Supreme Court - http://letters.washingtonpost.com/W7RT0453A58A084658B4F3FB57E5D0 Federal Page - http://letters.washingtonpost.com/W7RT0453A55A384658B4F3FB57E5D0 Editorials/Op-Eds - http://letters.washingtonpost.com/W7RT0453A56A284658B4F3FB57E5D0 -------------------- E-Mail Newsletter Services To sign up for additional newsletters or get help, visit the E-mail Preferences Page - http://letters.washingtonpost.com/W7RT0453A54AD84658B4F3FB57E5D0 To unsubscribe, visit the E-mail Preferences Page - http://letters.washingtonpost.com/W7RT0453A55AC84658B4F3FB57E5D0 (do not reply to this e-mail). 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