NETWORK WORLD NEWSLETTER: STEVE TAYLOR AND LARRY HETTICK ON CONVERGENCE 08/18/04 Today's focus: Ten IP telephony management requirements, Part 2
Dear [EMAIL PROTECTED], In this issue: * IPT management systems must provide troubleshooting tools * Links related to Convergence * Featured reader resource _______________________________________________________________ This newsletter is sponsored by Global Knowledge Test your skills-take the IT Challenge Test your skills, take the Global Knowledge IT Challenge, a 20-question exam designed by network security experts, and you could win an Alienware(r) Aurora(tm) Extreme - the ultimate gaming PC. Do you think you have what it takes to be victorious? http://www.fattail.com/redir/redirect.asp?CID=72442 _______________________________________________________________ CHECK OUT NW FUSION'S NEW WHITE PAPER LIBRARY Just launched: NW Fusion's White Paper Library with new features and improved capabilities! Sort NW Fusion's library of white papers by Date and Vendor, view white papers by TECHNICAL CATEGORY, mouse over white paper descriptions and take advantage of our IMPROVED white paper search engine. CLICK HERE: http://www.fattail.com/redir/redirect.asp?CID=72518 _______________________________________________________________ Today's focus: Ten IP telephony management requirements, Part 2 By Steve Taylor and Larry Hettick Today, we'll continue with our list of the top 10 requirements for managing an IP telephony system. We published the first five requirements earlier this week; now we'll cover six through 10. 6. Security management is an entry-level requirement for any IPT solution. IP-based phone systems can be as secure as the legacy PSTN. First, IPT systems must provide alert and alarm pass-through from the firewall to the IPT management system. Second, firewall device management can and should be integrated with an IPT management system. Third, pre-planning must set "if/then" business rules for taking appropriate corrective action. 7. Even with the best pre-planning and highest-available level of fault tolerance, IPT QoS will suffer an eventual breakdown; therefore, IPT management systems must provide troubleshooting tools. 8. Once the network designs are complete, pre-assessment should include modeling for automated failover protection where possible. Obviously, ongoing operations must also include a means to automatically manage a failure or problem wherever possible within the parameters of network design. 9. Call management, call reporting, and call detail records are "table stakes" for any IPT system. However, how those reports are used by the network and how they can be used by the network's administration is what sets apart an ordinary call reporting module from an excellent system. 10. Effectively managing the people who are affected by changing technology is as important as any of the more technical aspects in change management. Overall, the complexity of converged networks will increase, but the users will receive benefits that far outweigh the management complexity. Business managers who plan, test, gracefully migrate, learn from, and apply all their experience from one deployment phase to the next will do well. If you'd like a more complete discussion of our top 10 list, check out a white paper Larry wrote on the topic at: <http://www.myrego.com/integratedresearch/paper.cfm?p=p010nw> _______________________________________________________________ To contact: Steve Taylor and Larry Hettick Steve Taylor is President of Distributed Networking Associates and Publisher/Editor-in-Chief of Webtorials.Com. For more detailed information on most of the topics discussed in this newsletter, connect to Webtorials.Com <http://www.webtorials.com/>, the first Web site dedicated exclusively to market studies and technology tutorials in the Broadband Packet areas of Frame Relay, ATM, and IP. He can be reached at <mailto:[EMAIL PROTECTED]> Larry Hettick an industry veteran with over 20 years of experience in voice and data. He is currently Vice President for Wireline Solutions at Current Analysis, the leading competitive response solutions company. He can be reached at <mailto:[EMAIL PROTECTED]> _______________________________________________________________ This newsletter is sponsored by Oracle An Economist Intelligence Unit White Paper: From Grid to Great? Grid computing is breaking out. 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