========================================================= ------- eWEEK.com RETAIL INDUSTRY UPDATE -------- ========================================================= August 19, 2004
========================================================= Sponsored by Toshiba Save 10% on notebooks from Toshiba. Toshiba notebooks embody innovation, excellence and reliability. Now save 10% on all customizable systems through 9/30/04 when you buy direct. http://eletters.eweek.com/zd1/cts?d=79-1007-19-40-6723-114703-1 ========================================================= ========================================================= In This Edition ========================================================= Evan Schuman: Welcome to the Retail Industry Center. 1. Special Report: Self-Checkout Technology 2. Opinion: Toys 'Were' Us: Is Wal-Mart the Killer or the Scapegoat? 3. Opinion: Retail CRM: Does Data Create a Duty? 4. Opinion: How Intimate a CRM Relationship Do Your Customers Really Want? 5. News: Integrated Device Could Ease RFID ========================================================= Evan Schuman ========================================================= Welcome to the Retail Industry Center. At no time in the past 45 years of retail has so much technology been deployed so quickly. Point-of-sale systems that haven't been fundamentally changed in 10 years are suddenly getting biometric authentication systems on the front end, self-checkout systems on the side, smart carts in the aisles and CRM in the backroom. But are retailers ready for these changes? Are they taking advantage of them? Are some buying technology that they will probably never use in a meaningful way? Bookmark eWEEK.com's Retail Industry Center for the latest on this constantly evolving industry. http://eletters.eweek.com/zd1/cts?d=79-1007-19-40-6723-114706-1 ========================================================= Retail Industry Update ========================================================= 1. Special Report: Self-Checkout Technology The industry is debating the motivations behind some of these changes, and nowhere is the debate more complicated than with self-checkout technology. In a special report, eWEEK.com takes a close look at many of the conflicting issues and reasons behind self-checkout, from its true return on investment to its practical and tech hurdles to the security tradeoffs a self-checkout system requires. Bookmark it. http://eletters.eweek.com/zd1/cts?d=79-1007-19-40-6723-114709-1 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 2. Opinion: Toys 'Were' Us: Is Wal-Mart the Killer or the Scapegoat? When Toys "R" Us announced that it was seriously considering abandoning the toy market, most observers were quick to call it another Wal-Mart victim. Granted, Wal-Mart certainly played a major role in its competitor's downfall, but Toys "Were" Us executives also are to blame. Was technology what brought down Toys "R" Us? No. The lack of technology was. http://eletters.eweek.com/zd1/cts?d=79-1007-19-40-6723-114712-1 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 3. Opinion: Retail CRM: Does Data Create a Duty? It's hard enough to successfully negotiate the bloodsport of a CRM project, Evan Schuman says, but now it just got nastier--thanks to a customer lawsuit over what responsibility CRM data carries with it. Read this column here. http://eletters.eweek.com/zd1/cts?d=79-1007-19-40-6723-114715-1 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 4. Opinion: How Intimate a CRM Relationship Do Your Customers Really Want? Would customers--and retailers--be just as happy if they received the benefits of customization without the privacy risks? Amazon and eBay are great examples of retailers striking a balance between the two. Find out how they finesse customers here. http://eletters.eweek.com/zd1/cts?d=79-1007-19-40-6723-114718-1 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 5. News: Integrated Device Could Ease RFID A large French electrical equipment supplier on Tuesday introduced a way for suppliers to more seamlessly integrate RFID capabilities into existing equipment, which could lessen the supplier burden and possibly accelerate and broaden RFID adoption. 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