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                  Computerworld Morning Update
                      August 23, 2004
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In this issue:

* Wi-Fi Plays Defense
* HP To Manage IT For Finnish Energy Giant
* EDS Picks Siebel As Its Preferred CRM Vendor
* Cisco, Microsoft Merge IP Telephony With CRM
* Big German Banks Hit By Phishing Attacks



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Wi-Fi Plays Defense

Despite the release of the 802.11i standard, WLAN security issues
aren't likely to go away any time soon. Here's why.

http://www.computerworld.com/newsletter/0,4902,95411,00.html?nlid=AM


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HP To Manage IT For Finnish Energy Giant

Finnish energy giant Fortum Corp. has signed a five-year agreement with
Hewlett-Packard to manage its IT infrastructure and support about
10,000 users across Europe.

http://www.computerworld.com/newsletter/0,4902,95428,00.html?nlid=AM


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EDS Picks Siebel As Its Preferred CRM Vendor

After a turbulent period of lackluster revenue, management changes and
layoffs, EDS is trying to reposition itself by developing
industry-tailored packaged systems for handling common business
processes.

http://www.computerworld.com/newsletter/0,4902,95427,00.html?nlid=AM


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Cisco, Microsoft Merge IP Telephony With CRM

Cisco Systems plans to offer a tool to help small and medium-sized
businesses use Microsoft CRM software in combination with a Cisco IP
communication system.

http://www.computerworld.com/newsletter/0,4902,95426,00.html?nlid=AM


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Big German Banks Hit By Phishing Attacks

Two of Germany's biggest banks, Postbank and Deutsche Bank, were the
targets of coordinated phishing attacks last week.

http://www.computerworld.com/newsletter/0,4902,95429,00.html?nlid=AM



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WE'RE LOOKING FOR CRM STORIES

Have you been part of a CRM implementation? Was it a disaster? Was it a
rousing success? What did you learn?

We want to hear about it. We'll post online a collection of reader
stories in an upcoming Knowledge Center report.

Send your stories to: [EMAIL PROTECTED]
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