Beyond the Office 
                      August 31st, 2004 
                    proudly presented by 
                         PC World 
               Technology Advice You Can Trust 
          http://pcwnl.pcworld.com/t/208322/21421685/1/0/ 
 
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Our editors' favorite PC and console games and hardware, a look at the 
evolving world of digital music, tips on burning CDs and DVDs, and 
everything about wireless technology and cell phones. 
 
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August 31st, 2004 
 
The Playlist: IPods vs. Zen Touch 

Sr. Assoc. Ed. Eric Dahl 

Tech products change as often as the discs in my CD player. New 
versions, tweaks, and updates come along all the time. Sometimes 
you're handed a product like Creative's Zen Touch, and it's tough to 
tell how people will react. Other times, well, you're looking at 
Apple's new IPods. This month I've taken brief looks at new players 
from both these companies. One's taking steps in the right direction; 
the other I'm not so sure about. 

Polishing Up the IPod 

By now, you know where you stand on Apple's famous portable player: 
You either love it, or you're unimpressed. So here's a simple take on 
the new versions: Yes, the new models are much better. Apple's 
offering 20GB and 40GB IPods for $299 and $399, respectively--that's 
$100 less for the same capacity as earlier models. You can check the 
PC World Product Finder for pricing on these models. 

IPod 20GB: 
http://pcwnl.pcworld.com/t/208322/21421685/737225/0/ 

IPod 40GB: 
http://pcwnl.pcworld.com/t/208322/21421685/737226/0/ 

The company's built in some very real improvements, including easier 
navigation and better battery life. And yet these IPods aren't likely 
to win over power users holding out for the perfect MP3 player. 

Apart from the price, the big changes are the battery life, now rated 
at 12 hours of continuous play, and the Click Wheel control that 
debuted with the IPod Mini. With the Click Wheel, Apple has managed to 
elegantly combine its touch-sensitive scroll wheel with easy-to-use 
buttons. A button in the center of the wheel lets you select items; 
the menu, fast-forward, rewind, and play/pause buttons are located on 
the wheel itself. You click the wheel in the appropriate direction to 
activate those functions. 

Beyond that, a few thoughtful tweaks make the IPod a more friendly 
device. A new setting lets you adjust the playback speed on audio 
books without turning the narrator into a chipmunk on helium. You can 
remove songs from On-The-Go playlists, and save the resulting 
arrangement of tracks if you like. If you want to shuffle through all 
the songs on your player, you'll find that choice on the top menu. So 
thumbs up to the new IPods. An already great player gets lots of 
useful additions. 

Still, the new IPods can't quite claim the title of perfect MP3 
player. Codec support is limited to AAC, MP3, and Apple Lossless--so 
those of you with WMA, Ogg Vorbis, or FLAC files are out of luck. You 
still can't rearrange songs in a playlist; and there's nothing like 
the DJ feature on Rio's Karma player, which lets you build rules-based 
playlists on the go. Finally, a few corners have been cut to help trim 
prices. The 20GB model lacks a docking cradle, and neither model comes 
with the case and inline remote that shipped with older IPods. But 
both models ship with a USB 2.0 cable as well as a FireWire cable. 

For more info and an image of the latest design, go to Apple's IPod 
site: 
http://pcwnl.pcworld.com/t/208322/21421685/737227/0/ 

Is Creative Losing Touch? 

At least Apple's player keeps getting better. I'm not sure I can say 
the same for Creative's offering. I took a brief look at the company's 
newest hard drive player, the 20GB Zen Touch. It lists for $270, and 
you can look for lower prices on our Product Finder: 
http://pcwnl.pcworld.com/t/208322/21421685/737228/0/ 

The Zen Touch seems like a step in the right direction. It's smaller. 
It has a nifty touchpad control that's easy to use. And I thought it 
would have the same ultra-powerful interface for selecting and playing 
songs. 

But it doesn't. Sigh. 

You might remember that a few months ago I went a little nuts (in a 
good way) over the playlist interface for Creative's Nomad Zen: 
http://pcwnl.pcworld.com/t/208322/21421685/737229/0/ 

I mean, I loved this thing. It absolutely changed the way I listen to 
music. The idea of an IPod-sized player with that interface had me 
drooling. 

But no, Creative wanted to simplify things, to aim for the ease-of-use 
found in its IPod rivals. So with its latest player, there's no more 
moving songs around within a playlist. No more treating albums and 
artists as objects so you can collapse them for easy navigation or 
move a full album of tracks with a few clicks. Gone. Poof. No more. 
And no "advanced menus" option that brings these features back. 

I can hold out hope for a firmware upgrade, I suppose. But I can't 
help thinking that Creative really dropped the ball here. How, 
exactly, do you sell this device? With a powerful interface, you could 
pitch it as the power user's MP3 player. Without it, the Zen Touch 
just comes off as a slightly larger, slightly heavier IPod. Sure, it's 
$30 cheaper and it's got 24 hours of battery life. But that's not 
going to put a dent in IPod sales, is it? Especially not when people 
pick it up and realize it still uses pick-list commands for many of 
its functions. Looks a lot like a poor IPod knock-off, doesn't it? 

Like Gary Oldman playing Zorg in "The Fifth Element," I am very 
dis-a-point-ed. 

For more info and an image of the Zen Touch, go to Creative's Web 
site:   
http://pcwnl.pcworld.com/t/208322/21421685/737230/0/ 

* Quick Hits * 

RealNetworks Hacks ITunes: All this uproar over Real's Harmony 
technology certainly is amusing: 
http://pcwnl.pcworld.com/t/208322/21421685/737231/0/ 

The story so far: Real releases a beta version of its RealPlayer 
software that lets you download protected tracks bought at RealPlayer 
Music store to Apple's IPod players. Apple accuses Real of resorting 
to "hacker-like tactics" and mentions that, oh-by-the-way, this 
feature just might break when it updates its IPod software: 
http://pcwnl.pcworld.com/t/208322/21421685/737232/0/ 

Real maintains that what it's doing is perfectly legal. 

This will probably end in an instant messaging wars-style standoff, 
where Apple keeps locking RealPlayer users out as the two companies 
head to court. I'm not sure what Apple's worried about, though. Would 
people stop buying IPods if they could play RealPlayer Music Store 
downloads on them? Does anyone seriously believe that IPod owners 
would desert the ITunes Music store for Real's offering? Come on, 
Apple: Just license FairPlay and get it over with. The IPod and ITunes 
are strong enough to compete without being tied together. 

New Musicmatch: Lost in all the Harmony hullabaloo was the release of 
Musicmatch 9, which features a new premium service called Musicmatch 
On Demand. My colleague Ed Albro has spent more time with it than I 
have, so you'll want to read his Today @ PC World blog posting for his 
evaluation: 
http://pcwnl.pcworld.com/t/208322/21421685/737233/0/ 

Have a question or comment? Write to Eric Dahl: 
[EMAIL PROTECTED] 

Read Eric Dahl's regularly published "The Playlist" columns: 
http://pcwnl.pcworld.com/t/208322/21421685/364758/0/ 

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Top News From PC World 
 
* The News In Brief 
New this month: The body as networking device...and IPaqs abound. 
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For a full list of this week's Editors' Picks, go to: 
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* Top 10 Digital Cameras  
This month's only new model, the Canon PowerShot S60, offers a nice 
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Check the latest prices on Printers:  
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