NETWORK WORLD NEWSLETTER: STEVE TAYLOR AND LARRY HETTICK ON CONVERGENCE 09/06/04 Today's focus: Top reasons for VoIP dissatisfaction
Dear [EMAIL PROTECTED], In this issue: * Survey reveals why VoIP users not satisfied * Links related to Convergence * Featured reader resource _______________________________________________________________ This newsletter is sponsored by SBC Dialing for Dollars CRATE & BARREL'S VOIP MOVE NETS SAVINGS AND FLEXIBILITY An apples-to-apples comparison showed that a centralized, software-based, IP-based platform could provide significant cost savings and productivity benefits over a comparable, traditional PBX system. Download whitepaper now, click here http://www.fattail.com/redir/redirect.asp?CID=79127 _______________________________________________________________ DOWNLOAD THE LATEST SPECIAL REPORTS FROM NETWORK WORLD Focused reports on compelling industry topics, Network World Special Reports are available online at Network World Fusion. Network World Special Reports on IP Telephony Security, the State of Wireless LANs, trends in the networked world and more are currently available. Download any or all of our Special Reports at: http://www.fattail.com/redir/redirect.asp?CID=79650 _______________________________________________________________ Today's focus: Top reasons for VoIP dissatisfaction By Steve Taylor and Larry Hettick A couple of weeks ago we asked you to respond to a short survey if you were displeased with your VoIP implementation. This week we're going to share some of those results. As a bit of background, we decided it was important to examine this issue after we found that a small yet significant percentage of respondents to a more extensive survey were not happy with their implementations. We were particularly curious as to the reasons behind this lack of satisfaction because we wanted to see whether any of these problems could be addressed easily. Two factors clearly accounted for the majority of dissatisfaction, with well over half of the respondents choosing them from a list of possible factors. The first of these is "Took more staff time/effort than anticipated." Clearly, undertaking a VoIP implementation takes some planning effort. Were these people misled by their suppliers? Or did they simply not understand what they were getting into? Based on the comments we received, there was a bit of both. The comments indicated that a significant amount of the time and effort revolved around QoS issues, especially for the initial implementation and pre-assessment. The problem with managing the implementation on an ongoing basis is further exemplified by the second factor cited, "Troubleshooting was more difficult than anticipated." This seemed to be especially painful for the implementers who had problems with making the transition from separate voice-centric and data-centric staffing to a converged staffing approach. The bottom line is, not surprisingly, the biggest problems encountered can, at least in part, be addressed by implementing better tools for managing the VoIP network. And if you're interested in more information on how these management tools are being offered, check out the links below. RELATED EDITORIAL LINKS IP Telephony Management: The Essential Top-10 Checklist http://www.webtorials.com/abstracts/Prognosis1.htm The Top 5 Challenges to IP Telephony Success and How to Overcome Them http://www.webtorials.com/abstracts/Nortel22.htm VoIP - tried it and didn't like it? Network World Convergence Newsletter, 08/23/04 http://www.nwfusion.com/nlconvergence561 _______________________________________________________________ To contact: Steve Taylor and Larry Hettick Steve Taylor is President of Distributed Networking Associates and Publisher/Editor-in-Chief of Webtorials.Com. For more detailed information on most of the topics discussed in this newsletter, connect to Webtorials.Com <http://www.webtorials.com/>, the first Web site dedicated exclusively to market studies and technology tutorials in the Broadband Packet areas of Frame Relay, ATM, and IP. He can be reached at <mailto:[EMAIL PROTECTED]> Larry Hettick an industry veteran with over 20 years of experience in voice and data. He is currently Vice President for Wireline Solutions at Current Analysis, the leading competitive response solutions company. He can be reached at <mailto:[EMAIL PROTECTED]> _______________________________________________________________ This newsletter is sponsored by SBC Dialing for Dollars CRATE & BARREL'S VOIP MOVE NETS SAVINGS AND FLEXIBILITY An apples-to-apples comparison showed that a centralized, software-based, IP-based platform could provide significant cost savings and productivity benefits over a comparable, traditional PBX system. Download whitepaper now, click here http://www.fattail.com/redir/redirect.asp?CID=79126 _______________________________________________________________ ARCHIVE LINKS Archives of the Convergence newsletter: http://www.nwfusion.com/newsletters/converg/index.html _______________________________________________________________ The Future of the Wide-area Wireless Enterprise - New Webcast Hear how high volume manufacturers are going to drive the enterprise value up, by innovating in the standards space by driving the cost down. Find out what big changes are happening this year to seriously change the mobile and wireless landscape. http://www.fattail.com/redir/redirect.asp?CID=79683 _______________________________________________________________ FEATURED READER RESOURCE CHECK OUT NW FUSION'S NEW WHITE PAPER LIBRARY NW Fusion's White Paper Library was recently re-launched with new features and improved capabilities! 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