NETWORK WORLD NEWSLETTER: MICHAEL COONEY ON TECHNOLOGY UPDATE 09/15/04 Today's focus: IT management blueprint gaining favor
Dear [EMAIL PROTECTED], In this issue: * The Information Technology Infrastructure Library, or ITIL * Links related to Technology Update * Featured reader resource _______________________________________________________________ This newsletter sponsored by Belden Electronics Division Data Shows Bonded-Pair Cable Reliability Belden's patented Bonded-Pair networking cables have their individual insulated conductors bonded together along the entire length of the cable. This unique construction results in a number of performance gains - including superior after-installation performance, or Installable Performance. Click here for more information and a FREE multi-media, data-driven CD. http://www.fattail.com/redir/redirect.asp?CID=80962 _______________________________________________________________ CHECK OUT NW FUSION'S NEW WHITE PAPER LIBRARY NW Fusion's White Paper Library was recently re-launched with new features and improved capabilities! Sort NW Fusion's library of white papers by Date and Vendor, view white papers by TECHNCIAL CATEGORY, mouse over white paper descriptions and take advantage of our IMPROVED white paper search engine. CLICK HERE: http://www.fattail.com/redir/redirect.asp?CID=81172 _______________________________________________________________ Today's focus: IT management blueprint gaining favor By Michael Cooney If you had a blueprint to deliver IT services and manage those services wouldn't you use it? There is such a beast and it is now gaining long overdue attention in the U.S. Known as the Information Technology Infrastructure Library (ITIL), it defines a slew of processes including service-level management, capacity management, contingency planning, availability management, cost management for IT services, configuration management, problem management, change management, help desk, and software control and distribution. ITIL certification programs promise to train IT professionals to adapt ITIL to their networks. ITIL practices were developed in 1992 and maintained by the U.K.'s Office of Government Commerce, ITIL originally served as a set of standards that service providers had to follow to deliver IT services to the British government. After its inception, public companies realized the benefits and implemented parts of ITIL in their internal IT departments. The organization overseeing ITIL, the IT Service Management Forum, reports that the number of individual U.S. members in its ranks has almost tripled over the past three years, from 550 to roughly 1,600. Separately, U.K. publisher The Stationery Office, which sells the framework through multiple distribution channels, reports that about one-third of ITIL-related traffic on its Web site comes from the U.S. And industry watchers expect growth to continue: Forrester Research predicts that "2005 will be the year when ITIL goes mainstream." Vendors such as BMC Software, IBM and Micromuse also have gone to great lengths in the past year to detail how their management software supports ITIL tenets. Market research firms also are talking up ITIL. Gartner says fully adopting an IT service management strategy can cut an organization's cost of IT ownership by about 50%. Forrester says until recently U.S. companies were trying to define for themselves what ITIL was, but with more vendor direction the best practices system is becoming clearer to them. For a great overview of this topic see: <http://www.nwfusion.com/news/2004/083004itil.html> RELATED EDITORIAL LINKS The ITIL story Network World Network/Systems Management Newsletter, 02/18/02 http://www.nwfusion.com/newsletters/nsm/2002/01228504.html Six Sigma and ITIL Network World Network/Systems Management Newsletter, 04/14/03 http://www.nwfusion.com/newsletters/nsm/2003/0414nsm1.html USA for ITIL Network World Fusion 08/16/04 http://www.nwfusion.com/weblogs/management/005971.html _______________________________________________________________ To contact: Michael Cooney Michael Cooney is an Associate News Editor. Aside from his news responsibilities, Cooney handles the Infrastructure and Enterprise Application sections of Network World. Cooney has been writing for Network World since 1992. He can be reached at <mailto:[EMAIL PROTECTED]> _______________________________________________________________ This newsletter is sponsored by SBC Dialing for Dollars CRATE & BARREL'S VOIP MOVE NETS SAVINGS AND FLEXIBILITY An apples-to-apples comparison showed that a centralized, software-based, IP-based platform could provide significant cost savings and productivity benefits over a comparable, traditional PBX system. Download whitepaper now, click here http://www.fattail.com/redir/redirect.asp?CID=81145 _______________________________________________________________ ARCHIVE LINKS Technology Update archive: http://www.nwfusion.com/news/tech/index.html _______________________________________________________________ FEATURED READER RESOURCE NETWORK WORLD SPECIAL REPORTS NOW AVAILABLE Focused reports on compelling industry topics, Network World Special Reports are available online at Network World Fusion. 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