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SECURITY ADVISER: P.J. CONNOLLY                 http://www.infoworld.com
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Thursday, September 23, 2004

Network protection commentary by:          P.J. Connolly

UNPLUGGING SP2

By P.J. Connolly

Posted September 17, 2004 3:00 PM Pacific Time

A couple of weeks ago, Wayne Rash used this space to harsh on some
university IT administrators for blocking students' access to Windows XP
Service Pack 2. I agree with most of his case, except for one of his
closing points: Insisting that student computers have SP2 installed
before they connect to the campus network is wrongheaded for at least
two reasons.

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First, the horse is out of the barn. For some, classes had started
before SP2 was pushed out via Microsoft's Automatic Updates network. So
if the Everywhere Girl had an infected system, the damage was already
done.

Second, mandating SP2 before the kinks were worked out is asking for a
heap of trouble that campus IT managers don't have the resources with
which to cope. The first step of an SP2 install -- cleaning out the
spyware -- is a chore in itself.

Although campus IT admins are overdoing the outcry about bandwidth --
the background transfer via Automatic Updates isn't likely to swamp a
dormitory network the way a new multiplayer game will -- a legendary
rule may well be a valid concern. This so-called "Pottery Barn rule"
applies whenever an IT organization starts waving the "mandatory" flag:
you break it, you own it.

Try this scenario: Pat shows up on campus toting a laptop with XP Home.
Pat is greeted with a CD and told to install SP2 under penalty of not
being allowed to connect to the dorm network. Pat finds that the
computer's wireless adapter no longer connects at Starbucks. Pat
mentions this to Mom, who happens to be a lawyer. See where this is
going?

SP2 changes the way the computer behaves. From my own experience -- and
some swoops through my habitual message boards -- wireless networking
gets my vote for the Feature Most Likely to Barf. I have a notebook I
use for testing wireless adapters, and with SP2 and adapters from three
different vendors, my results range from apparently dead to
radio-link-without-authentication to authentication-after-coaxing. None
of these cards connect as faultlessly as they did before installing SP2.

The common thread is that all of the cards I've tried have their own
utilities for setup and authentication, and heaven only knows when
Microsoft and the vendors involved will put their heads together and fix
the problem. So that's why I'm cautiously recommending SP2, and only to
people who don't rely on wireless networking.

In the past couple of years, wireless networking has become just as
important as wired is. Unfortunately, securing wireless LANs while
keeping them useful is a challenge. Owning the environment is no
guarantee of ultimate control and I'll explain why that's true next
week.

P.J. Connolly is a senior analyst at the InfoWorld Test Center.


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