Title: ProductAlert
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In Partnership with: |
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nelayan,
You asked us to keep you up to date on CTI (Computer Telephony Integration) Product Information from leading vendors.
Here is the latest information in your areas
of interest.
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![Corporate Identity]()
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FEATURED PRODUCT: Nuasis NuContact Center
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PRODUCT INFORMATION:
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PRODUCT SUMMARY:
The Nuasis NuContact Center is an IP-based, multimedia customer
contact management system that handles customer inquiries via the
phone, e-mail, fax and Web. The NuContact Center is a single,
distributed system that replaces multiple legacy ACD systems by
intelligently routing and queuing customer contacts across
geographically dispersed call centers.
The system's Enterprise Routing Architecture allows multiple contact
centers to be managed as a single center while still performing all the
familiar functions of an ACD system, including contact routing, queuing,
real-time statistics, reporting and system management. It provides
best-agent routing across the entire network of centers, as well as
consolidated reports from all centers and on all media types.
As a totally IP-based solution, the NuContact Center delivers high
system reliability and leverages investments in the enterprise
network. It also offers a low cost of deployment and quick payback by
reducing labor, hardware and network costs. It can scale from a single
site up to multiple locations with hundreds of agents. The system can
also export contact data to workforce management software, and self-
service IVR applications can be created within contact routing
workflows.
Benefits of the NuContact Center include:
- Lowers the number of required agents by efficiently routing calls
across a network of centers
- Lowers acquisition costs by using standard off-the-shelf
components
- Reduces annual maintenance costs
- Reduces telephony network service charges
- Eliminates traditional Computer Telephony Integration costs
- Extends your investment in CRM
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