NETWORK WORLD NEWSLETTER: CAROLYN DUFFY MARSAN'S ISP NEWS REPORT 11/08/04 Today's focus: BT to unveil application-oriented SLAs
Dear [EMAIL PROTECTED], In this issue: * BT Americas' SLAs include performance guarantees for specific ��apps * Links related to ISP News Report * Featured reader resource _______________________________________________________________ This newsletter is sponsored by Cisco Systems Special Report: Bridging the Gap; Enterprise ROI IT professionals today don't indulge in the latest-greatest technology for their own sake; instead they concentrate efforts on projects that are most likely to help achieve business goals. Read about the challenges and opportunities when IT starts 'bridging the gap' and directly contributes to enterprise ROI. http://www.fattail.com/redir/redirect.asp?CID=87946 _______________________________________________________________ SECURTIY SUMMIT: CAN SECURITY BE A COMPETITIVE EDGE? Recently 23 prominent IT executives and academics gathered at Dartmouth College in Hanover, NH for a daylong roundtable to address such questions. CIOs and VPs from some of the largest and most well-known companies in the US shared with peers their security fears, goals, frustrations and challenges. Find out more: http://www.fattail.com/redir/redirect.asp?CID=87860 _______________________________________________________________ Today's focus: BT to unveil application-oriented SLAs By Carolyn Duffy Marsan BT Americas, a top-tier global ISP, will launch at the end of November a service-level agreement that includes performance guarantees for specific applications that BT runs for its corporate customers, company officials have revealed to the ISP News Report. The offering will be called Applications-Assured SLAs, and will apply to applications that BT is building into its Multi-protocol Label Switching (MPLS) network. Such applications include messaging, audio conferencing and video conferencing. "A lot of our customers care less about the network itself and more about how the applications are running on the network," explains Kevin Moss, general manager of product management at BT Americas. "We're tackling that in a couple ways. One is putting the applications on the network. If we're running the application for them, we can guarantee the performance of the application." BT also offers what it calls an Applications-Assured Infrastructure for critical business applications, such as SAP or Oracle, which it doesn't run for customers. In these situations, BT will put probes into the customer's network to measure application performance as well as network performance. "The way it will work is the probe will effectively act as a robot. It will set up test transactions and measure the performance of those transactions," Moss says. "We will define metrics that we will guarantee for the transactions." BT's Applications-Assured SLAs are an extension of BT's Applications-Assured Infrastructure strategy. BT also offers full outsourcing of corporate networks and applications for such customers as Unilever. BT says it is one of the first ISPs to create a standard product around performance guarantees for network applications. Moss says BT has been providing application-oriented SLAs for some customers on a custom basis. "What standardizing does is make this capability available at a price and at an ease of provisioning that makes it easy for our customers to order it," Moss says. Application-oriented SLAs will "now become much more accessible to a broader range of our customers." Moss says BT's vision is to offer a full suite of SLAs so customers can choose how much of their network infrastructure they want BT to be responsible for and how much they want to retain responsibility for themselves. "We have a range of customers with some looking at the network SLAs and some customers wanting us to manage the SLAs and some who want us to carry part of the SLAs," Moss says. "We're finding that customers want to move up the value chain more and more." BT plans to announce its Applications-Assured SLAs on Nov. 30. Read more about BT's network SLAs in our next issue. RELATED EDITORIAL LINKS More about BT's Applications-Assured Infrastructure http://www.btglobalservices.com/en/propositions/aai.html _______________________________________________________________ To contact: Carolyn Duffy Marsan Carolyn Duffy Marsan is a senior editor with Network World and covers emerging Internet technologies and standards. Reach her at <mailto:[EMAIL PROTECTED]> _______________________________________________________________ This newsletter is sponsored by Cisco Systems Special Report: Bridging the Gap; Enterprise ROI IT professionals today don't indulge in the latest-greatest technology for their own sake; instead they concentrate efforts on projects that are most likely to help achieve business goals. Read about the challenges and opportunities when IT starts 'bridging the gap' and directly contributes to enterprise ROI. http://www.fattail.com/redir/redirect.asp?CID=87945 _______________________________________________________________ ARCHIVE LINKS Archive of the ISP News Report newsletter (formerly Internet Services): http://www.nwfusion.com/newsletters/isp/index.html _______________________________________________________________ Securing enterprise email: New webcast Watch this new webcast"Securing Enterprise Email" to learn how you can protect your IT infrastructure and drop spam and viruses at the network edge. http://www.fattail.com/redir/redirect.asp?CID=88053 _______________________________________________________________ FEATURED READER RESOURCE NEW! Website dedicated to Networking for Small Business now available The editors of NW Fusion and PC World have combined all their expert advice, authority, and know-how into a powerful new tool for small businesses, the new Networking for Small Business website. Get news, how-to's, product reviews, and expert advice specifically tailored to your small business needs. Find help with Security, Broadband, Networking, Hardware, Software, and Wireless & Mobile technology at: <http://www.networkingsmallbusiness.com/> _______________________________________________________________ May We Send You a Free Print Subscription? You've got the technology snapshot of your choice delivered at your fingertips each day. Now, extend your knowledge by receiving 51 FREE issues to our print publication. 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