NETWORK WORLD NEWSLETTER: MICHAEL OSTERMAN ON MESSAGING 11/09/04 Today's focus: The key to messaging is finding what you need
Dear [EMAIL PROTECTED], In this issue: * Archiving systems can help you find information more quickly * Links related to Messaging * Featured reader resource _______________________________________________________________ This newsletter is sponsored by Antepo TAKE CONTROL OF INSTANT MESSAGING Antepo OPN System provides the foundation for enterprise-grade IM in your organization, with XMPP & SIMPLE interoperability, unmatched security, carrier-class reliability, and built-in SEC compliance. Build Presence into Outlook & business applications and integrate with familiar tools like SQL Server, Oracle and Active Directory. http://www.fattail.com/redir/redirect.asp?CID=81257 _______________________________________________________________ WHAT DO YOU KNOW ABOUT THE NEW DATA CENTER? Sign up for Network World's Data Center Newsletter in which Johna Till Johnson and the team at Nemertes Research will provide an ongoing assessment of current data center business drivers and future trends; concrete advice and guidance for IT executives seeking to consolidate data centers, improve disaster recovery, and deploy virtualization techniques. Click here to subscribe: http://www.fattail.com/redir/redirect.asp?CID=87882 _______________________________________________________________ Today's focus: The key to messaging is finding what you need By Michael Osterman There are anywhere from one to four reasons that an organization should implement a messaging archiving system. 1. To comply with statutory requirements that require e-mail, instant messages and other documents to be preserved for minimum periods. 2. To make it easier to find information in the event that legal discovery requires it. 3. To improve the efficiency of messaging servers by reducing the amount of live storage present on them. 4. To make users more productive by allowing them to have access to old information. I'd like to make the case that an e-mail archiving system can be justified simply on the last reason alone: making users more productive. A study we conducted some time back found that 94% of e-mail users periodically refer to old e-mail when answering current e-mail, and that it takes a median of five minutes to find a message that is older than a couple of weeks. If we assume that a user searches for an old e-mail message once a week, that means that there are about 50 searches per year for a total of about four hours per year spent on this activity. The time spent on searching is fairly inconsequential - people spend more time making small talk around the office every year than they spend on searching for old e-mail. However, the true productivity of an archiving system comes from the speed with which information can be found and from the ability to find information that would otherwise be inaccessible. Two examples: if a client calls and asks about a project or an order, being able to find all relevant information in your mail store and that of others on a project team while you're on the phone is extremely valuable. Likewise, being able to easily access all of the communications between the person whose job you now occupy and the clients on whom you have to get up to speed can also be extremely valuable. In short, archiving makes individuals more productive simply by giving them access to old information. Given that many e-mail users send and receive in excess of 25,000 e-mails every year, the ability to find the needed bits of information in this growing quantity of data is invaluable. _______________________________________________________________ To contact: Michael Osterman Michael D. Osterman is the principal of Osterman Research <http://www.ostermanresearch.com/>, a market research firm that helps organizations understand the markets for messaging, directory and related products and services. He can be reached by clicking here <mailto:[EMAIL PROTECTED]> _______________________________________________________________ This newsletter is sponsored by Cisco Systems Special Report: Bridging the Gap; Enterprise ROI IT professionals today don't indulge in the latest-greatest technology for their own sake; instead they concentrate efforts on projects that are most likely to help achieve business goals. Read about the challenges and opportunities when IT starts 'bridging the gap' and directly contributes to enterprise ROI. http://www.fattail.com/redir/redirect.asp?CID=87955 _______________________________________________________________ ARCHIVE LINKS Archive of the Messaging newsletter: http://www.nwfusion.com/newsletters/gwm/index.html _______________________________________________________________ FEATURED READER RESOURCE NEW! Website dedicated to Networking for Small Business now available The editors of NW Fusion and PC World have combined all their expert advice, authority, and know-how into a powerful new tool for small businesses, the new Networking for Small Business website. Get news, how-to's, product reviews, and expert advice specifically tailored to your small business needs. Find help with Security, Broadband, Networking, Hardware, Software, and Wireless & Mobile technology at: <http://www.networkingsmallbusiness.com/> _______________________________________________________________ May We Send You a Free Print Subscription? You've got the technology snapshot of your choice delivered at your fingertips each day. Now, extend your knowledge by receiving 51 FREE issues to our print publication. Apply today at http://www.subscribenw.com/nl2 International subscribers click here: http://nww1.com/go/circ_promo.html _______________________________________________________________ SUBSCRIPTION SERVICES To subscribe or unsubscribe to any Network World e-mail newsletters, go to: <http://www.nwwsubscribe.com/Changes.aspx> To unsubscribe from promotional e-mail go to: <http://www.nwwsubscribe.com/Preferences.aspx> To change your e-mail address, go to: <http://www.nwwsubscribe.com/ChangeMail.aspx> Subscription questions? Contact Customer Service by replying to this message. This message was sent to: [EMAIL PROTECTED] Please use this address when modifying your subscription. _______________________________________________________________ Have editorial comments? Write Jeff Caruso, Newsletter Editor, at: <mailto:[EMAIL PROTECTED]> Inquiries to: NL Customer Service, Network World, Inc., 118 Turnpike Road, Southborough, MA 01772 For advertising information, write Kevin Normandeau, V.P. of Online Development, at: <mailto:[EMAIL PROTECTED]> Copyright Network World, Inc., 2004 ------------------------ This message was sent to: [EMAIL PROTECTED]
