NETWORK WORLD NEWSLETTER: DANIEL BRIERE AND PATRICK HURLEY WITH 
VIEW FROM THE EDGE
11/11/04
Today's focus:  Residential: They're not 'consumers' - they're 
'producers'

Dear [EMAIL PROTECTED],

In this issue:

* Broadband service providers need to do more to keep up with 
��their residential customers
* Links related to View from The Edge
* Featured reader resource
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Today's focus:  Residential: They're not 'consumers' - they're 
'producers'

By Daniel Briere and Patrick Hurley

Broadband providers have long treated residential customers as 
also-rans. Sure, residential broadband has been an important 
part of service provider's plans, but this "best effort" service 
never really received the provider's best efforts. It's really a 
lot like the old Jerry Seinfeld joke showing the gold and silver 
medalists in an Olympic race - half a head's lead separating the 
"best guy in the world" from the "never heard of him."

Well, residential customers have long been the "never heard of 
him" of the broadband world. Let's face it, even the word used 
to describe them  - "consumers" - is really quite telling when 
you consider it. But the fact is, consumers are really becoming 
producers too. And this trend means that current ideas about 
residential broadband QoS, upstream speeds, service packages, 
etc. doesn't really account for the future of broadband 
services.

Now as we discuss consumers becoming "producers," we're not 
talking about some sort of idealistic "decentralization" of 
professional entertainment content, or about fighting the RIAA 
by creating our own music, or anything like that. Instead we're 
talking about mainstream applications and convergence trends 
that don't rely upon any kind of major paradigm shifts - these 
are things that are happening now.

For example, consider digital photography. The trends are clear 
here: digital cameras are outselling film cameras, with file 
sizes growing exponentially. And digital cameras don't 
necessarily have to be digital cameras these days - think about 
all of the mobile phones, PDAs and other devices with built-in 
cameras. This all adds up to a huge amount of home-produced data 
that's piling up on hard drives throughout the country and - 
more importantly - being uploaded to photo sites, personal Web 
pages and e-mail servers.

Another example is VoIP. VoIP, as practiced today, is a 
relatively low-impact application, at least in terms of network 
resources. But VoIP can and will change over time. For example, 
think of a scenario where multiple calls are terminated 
simultaneously. Then add in collaboration and videoconferencing 
- you end up with a significant bandwidth demand, with upstream, 
latency and other QoS requirements that can tax most existing 
residential broadband services.

All of these broadband-stressing applications are being driven 
by some basic trends within the home. The first is the adoption 
of home networking systems enabling broadband network access 
from anywhere in the home. Wireless networks are leading this 
trend today, but even higher performance home networks are 
visible on the horizon - with 802.11n pre-spec gear becoming 
available, and with wired and no-new wires alternatives becoming 
more viable. For example, structured wiring is becoming the 
norm, not the exception in new construction. We even know of an 
example, in Loma Linda, Calif., where home networking 
infrastructures have been written into law as a part of the 
city's building code.

Secondly, more devices are becoming broadband-ready. For 
example, TiVos, gaming consoles, even TVs are connecting to the 
broadband network. This trend marches in lock step with the home 
networking trend - as home networks expand, the number of 
connectable devices is increasing exponentially. We've quickly 
gone from one or two PCs, to two or more PCs, a couple of PDAs, 
set top boxes, game consoles, media adapters, home security 
systems and more, all looking for connections to the broadband 
network. Each of these devices has its own impact on the 
broadband connection, and its own specific requirements for QoS.

Finally, and perhaps most significantly, there's simply more 
data flowing onto and off of these home network and 
broadband-connected devices.  File and stream sizes are 
increasing rapidly as higher resolution formats hit the market 
and entertainment content evolves from standard definition to 
high definition, and from stereo to multichannel. For example, 
high definition camcorders have hit the market at consumer price 
points in the past few months, driving a substantial increase in 
the size of home movies. At the same time, storage prices and 
capacities follow a curve that exceeds even Moore's law in 
semiconductors - meaning that residential users have a place to 
put this kind of content. Terabyte network-connected hard drives 
are now on the market, and while they're not cheap, neither are 
they out of reach for high-end consumers today; they'll 
certainly follow a downward price curve very rapidly.

All of this means that broadband service providers are going to 
need to do more - much more - to keep up with their residential 
customers.

We should add right now that broadband providers are aware of 
this issue. Telcos, for example, helped push TR-059 through the 
DSL forum well over a year ago, with the thought that it could 
help support exactly this kind of high quality residential 
broadband service. What we've not seen yet, however, is any of 
the fruits of that labor.

Keep this in mind: if you don't offer this "residential class" 
service to your customers, someone else just might. Oh, and the 
folks in Loma Linda? They're not waiting around - they've also 
included fiber to the home in their building code and made it a 
city law, just to ensure that residents get what they need from 
broadband.

RELATED EDITORIAL LINKS

Network World: SMB Networks
The source for small business networks, telework and home networking
http://www.nwfusion.com/net.worker/

Cisco looks ahead to home networking boom
Network World Fusion, 11/02/04
http://www.nwfusion.com/net.worker/news/2004/1102homecis.html

Home networking research center
Network World
http://www.nwfusion.com/net.worker/topics/homenetworking.html
_______________________________________________________________
To contact: Daniel Briere and Patrick Hurley

Briere is CEO and Hurley is the director of research at 
TeleChoice, the strategic catalyst for the telecom industry. 
Reach them at mailto:[EMAIL PROTECTED] 
_______________________________________________________________
This newsletter is sponsored by Cisco Systems 
Special Report:  Bridging the Gap; Enterprise ROI 

IT professionals today don't indulge in the latest-greatest 
technology for their own sake; instead they concentrate efforts 
on projects that are most likely to help achieve business goals. 
Read about the challenges and opportunities when IT starts 
'bridging the gap' and directly contributes to enterprise ROI. 
http://www.fattail.com/redir/redirect.asp?CID=88007
_______________________________________________________________
ARCHIVE LINKS

Archive of the View from the Edge columns:
http://www.nwfusion.com/edge/columnists/index.html
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