Five Reasons Why Every Agency Needs a Multi-Channel Contact Center Strategy

[Fedweek Weekly Newsletter]

Title: RightNow Technologies - Corporate Email

Five Reasons Why Every Agency Needs a Multi-Channel Contact Center Strategy The New Government Agency Contact Center Blending Phone, Email, Web and Chat to Expand and Improve Services within Existing Budget Constraints Download now! People communicate with government agencies in many ways. They call. They send email. They visit a website. That is why agencies try to make each communication channel as effective as possible. In this white paper you will learn: Five reasons why every agency needs a multi-channel contact center strategy The problem with �stovepipe� communications, and how to change, and What the new agency contact center looks like and how to get there Today�s government IT directives are centered on improving productivity and the quality of service without additional resources. The multi-channel contact center fulfills these purposes by integrating and streamlining communication with the general public and other agencies. Download this paper now to learn how you can implement a multi-channel contact center and improve productivity and quality of service without additional resources. Download now! Links You Need RightNow CRM Solution Industry White Papers Custom Demo Request RightNow (NASDAQ: RNOW) provides organizations with industry-leading on demand CRM solutions to build customer-focused businesses. RightNow's acclaimed technology, comprehensive services and commitment to customer success deliver high returns on investment for its customers. More than 1,100 organizations worldwide use RightNow solutions including British Airways, British Telecom, Cisco Systems, Continental Tire North America, The Dow Chemical Company, John Deere, Nikon and the Social Security Administration. Founded in 1997, RightNow is headquartered in Bozeman, Montana, with additional offices in North America, Europe and Asia. RightNow Technologies, Inc. Headquarters 40 Enterprise Blvd., P.O. Box 9300, Bozeman, MT 59718-9300, 1-877-363-5678 RightNow Technologies, Inc.  |  Worldwide contact information   |  Privacy Statement Fedweek, LLC 11541 Nuckols Rd Suite D Glen Allen Va. 23059 www.fedweek.com 804-288-5321 [EMAIL PROTECTED] --- You are subscribed to fedweek as [EMAIL PROTECTED] To unsubscribe, send a blank email to [EMAIL PROTECTED]