I eventually received a refund from Orange yesterday. £22. On one of my calls to the helpline I had remembered to ask for the lady's name. Yesterday she was going through the list of people who she personally had dealt with about the fault. She seemed to have decided that the technical people had taken too long sorting the refunds, and she was doing it herself.
She'd already worked out how much was due to me - including refunds for my calls to the helpline. She just wanted to know whether I wanted some or all of it as a cheque instead of credit on the PAYG account. It's very refreshing to find that someone on a helpdesk will go to the trouble of actually helping people! Full marks to her! Dave Wedd. ----- Original Message ----- From: "Connie Evans" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Thursday, September 07, 2006 9:34 PM Subject: Re: [canals-list] Urgent Orange GPRS issue (XP) > > ----- Original Message ----- > From: "Dave Wedd" <[EMAIL PROTECTED]> > To: <[email protected]> > Sent: Thursday, September 07, 2006 3:33 PM > Subject: Re: [canals-list] Urgent Orange GPRS issue (XP) > > >> Orange appear to have fixed this fault at last. > > I'm waiting for an update from Guy, he told me this evening that he thinks > it's fallen over again. He managed to 'lose' £6 this afternoon! > > Connie > > > > > > > Yahoo! Groups Links > > > > > > > Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/canals-list/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/canals-list/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
