>Subject: Re: [canals-list] Urgent Orange GPRS issue
>
>I eventually received a refund from Orange yesterday. £22.
>
>On one of my calls to the helpline I had remembered to ask for the lady's
>name. Yesterday she was going through the list of people who she personally
>had dealt with about the fault. She seemed to have decided that the
>technical people had taken too long sorting the refunds, and she was doing
>it herself.
>
>She'd already worked out how much was due to me - including refunds for my
>calls to the helpline. She just wanted to know whether I wanted some or all
>of it as a cheque instead of credit on the PAYG account.
>
>It's very refreshing to find that someone on a helpdesk will go to the
>trouble of actually helping people! Full marks to her!
>
>Dave Wedd.
My friend & I went to Buckingham Palace and she saw an item in the shop which
she failed to buy. I decided to get it for her as a gift but it wasn't shown on
the web site. I emailed the shop and had a reply by return. I could either send
a cheque or pass my credit card details and they would post the item. The next
day I received an email telling me that the item had been posted and asking if
the item is a gift, if so where I would l like the invoice sending? I am
completely overwhelmed by the service.
A new money spinner at the Palace could be teaching good service.
Sue nb Nackered Navvy
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