> The problem is that my DBA wants me to tell him the requirements for the
> database, so he can set up a schema for me

We use Oracle in production for both service management and ticket
storage.  There are minimal storage requirements for both in most
cases; for ticket storage there can be significant requirements for
transactional speed, but that's not an issue for service management
alone.

You do not need to pre-create the schema, although you can; CAS is
configured by default to use Hibernate DDL machinery to create the
proper schema provided the Oracle user has CREATE TABLE privileges.
I'd be happy to share our DDL if your DBA wants to create the schema
by hand.  If you need any further information that might help complete
your requirements, let me know.

M

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