This message sent on behalf of State Librarian Greg Lucas:
In case you haven't read this article from Forbes about the future of libraries, here's an excerpt: "The most important thing that computers and the Internet have done is not just to make things faster and easier for organizations. "Even more importantly, they have shifted the balance of power in the marketplace from the seller to the buyer. The customer is now in charge. "The customer has choices and good information about those choices. Unless customers and users are delighted, they can and will take their business elsewhere. "As a result, the slow moving hierarchical bureaucracies of the 20th century can no longer cope with the speed and complexity of a marketplace where success depends on understanding the wants and needs of fickle customers and finding ways to DELIGHT them." (Emphasis added) --Steve Denning Read the rest: <http://www.forbes.com/sites/stevedenning/2015/04/28/do-we-need-libraries/> http://www.forbes.com/sites/stevedenning/2015/04/28/do-we-need-libraries/
