Today's Topics: 1. Collection Management and E-Resources Interest Group: Conference event descriptions (Elaine Franco) 2. ALCTS Metadata Interest Group Call for Officer Elections (Elaine Franco)
---------------------------------------------------------------------- Message: 1 On Behalf Of Bazeley, Jennifer Below is the info for the Collection Management and E-Resources Interest Group (CMERIG) session on Sunday from 3-4 pm. Helping E-Resources Staff Build Reactive and Proactive Troubleshooting Skills Sunshine Carter (Electronic Resources Librarian & E-Resource Management Unit Manager) & Stacie Traill (Metadata Analyst, Data Management & Access), University of Minnesota Libraries This presentation will discuss how librarians at the University of Minnesota designed an e-resources access troubleshooting curriculum for E-Resource Management unit staff, and the outcomes of training delivered according to that curriculum. The presentation will also discuss the next phase of the ongoing troubleshooting project, currently in development: proactive troubleshooting. In this phase, we hope to answer two questions: what are our needs for proactive troubleshooting, and can we reinforce staff skills acquired through previous training sessions? E-Team Workflow: A Case Study in Improving Electronic Access Troubleshooting Debra Skinner (Interim Department Head, Collection & Resource Services, Georgia Southern University) This presentation will discuss a case study of revised workflows to improve Electronic AccessTroubleshooting using a team approach in the Collection & Resources Department at Georgia Southern University. The e-Team was established first using an internal eTeam e-mail for communications among library staff and the eTeam, and evolved into a sophisticated system using a LibAnswers queue and FAQs for handling ERA issues. The revised workflow offers an organized and efficient process for electronic access issue reporting as well as rapid feedback to library staff and library users. The eTeam workflow has provided insight into the nature of electronic access problems through the capture of statistics and includes a process for the rollout of new resources to the library and the university from trial to announcement of availability. The benefits of the new and improved eTeam are many, including a quicker response for problems and resolution; development of a tracking method for pro! blems that take extended time for resolution or involve outside parties; and the improvement of morale in the department and communications within the library between technical and information services. Thanks, Jennifer Bazeley ------------------------------ Message: 2 On Behalf Of Anna L Neatrour The ALCTS Metadata Interest Group has the following offices open for election: * Vice-Chair/Chair Elect (Vice-Chair 2016-2017, Chair 2017-2018) * Program Co-Chair * Blog Coordinator * Secretary - Effective immediately to finish out current secretary's term (through ALA Annual 2017) Terms are two years and begin following ALA Annual 2016. Officers must be able to commit to attending both ALA Midwinter and ALA Annual during their terms. Elections will be held during the Metadata Interest Group meeting on Sunday, June 26th, 8:30 am to 10:00 am, Orange County Convention Center, Room W102A. Anyone interested in standing for election to one of these offices is invited to get in touch with Ayla Stein ([email protected]<mailto:[email protected]>) and/or Mike Bolam ([email protected]<mailto:[email protected]>) prior to ALA if you have any questions or wish to announce your intent to run in advance. Anyone can be added to the ballot at the meeting itself also. -Anna ----------------------------------------- Anna Neatrour [email protected]<mailto:[email protected]> Interim Program Director Mountain West Digital Library Metadata Librarian University of Utah Marriott Library 801-585-0969 ORCID ID: 0000-0001-8007-9940 Program Co-Chair, ALCTS Metadata Interest Group ------------------------------ End of Tsig Digest, Vol 50, Issue 26 ************************************ -- You received this message because you are subscribed to the Google Groups "[email protected]" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected].
