Hi, *Hope you are doing well!!*
*Please send me your updated resume and contact detail* *Position: Sr. Desktop Support Engineer (Windows)* *Location Germantown, MD* *Duration: 6+ months* *Interview: Phone and Skype* * * *Job Description:* The role involves close cooperation with the Service Desk, desk side support teams, Security, Engineering, application programmers and third party vendors by handling escalations, providing documentation, and implementing new products. *Responsibilities: * - Monitor trouble ticket queues for issues and respond promptly to them. - Perform troubleshooting and investigation of complex technical issues as escalated to us by the Service Desk and desk side support teams. - The primary areas are Windows Operating System, Microsoft Office and web browsers. Identify trends or issues within the production computing environment and work with product engineers, Microsoft, and other vendors to resolve them. - Perform change management duties, including creation, execution and validation of production changes. - Deployment and management of security patches. - Maintain and monitor overall PC health. - Support the software distribution and management processes, including packaging of applications and troubleshooting of software installation issues Maintain the software distribution infrastructure Test new and changed components being introduced into the Windows environment Participate in the engineering and deployment of global products - Develop scripts and other forms of automation as necessary to efficiently solve problems within the enterprise desktop computing space *Required Skills*: - 5 years minimum experience operating as a Windows desktop support specialist - Strong knowledge and proficiency in providing support and troubleshooting of either the Windows operating system and/or desktop applications: - Windows Desktop and Server operating systems: - Preferably in a demanding, large networked global enterprise environment, e.g. event log, GPResult, performance issues Networking issues (DNS, DHCP) An understanding of Active Directory (GPO, OU, Groups) Microsoft Office products, including Outlook, Word, Excel (including formula use, macro/VBA), PowerPoint, Visio, Communicator, and MS Office plugins. Internet Explorer and Mozilla Firefox. - This includes knowledge of web development standards and protocols, experience with troubleshooting cross-browser compatibility issues, and experience with TCP/IP commands/ports. Adobe Acrobat Task automation using scripting languages PowerShell, Visual Basic, VB Script, Perl or equivalent. - Proficiency in creating documentation for end users and support personnel Strong verbal and written communication skills Self-starter with experience working in a project team environment * * Thanks & Regards, *Prachi Agarwal* *Sr. Technical Recruiter* Phone: 631-267-4883 x 264 Fax: 631-389-2446 E-mail: [email protected] -- -- To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/CBE-Software-Engineer?hl=en --- You received this message because you are subscribed to the Google Groups "CBE Software Engineer" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/groups/opt_out.
