URGENT REQUIREMENT……. It’s very Hot Position
Send Resume to *[email protected]* <[email protected]> also keep in cc my gmail id *[email protected]*<[email protected]> Hi, I have an urgent requirement with one of my clients, details given below. If you find your self suitable for the position, please send me your latest updated resume along with contact details. Please include your employer details as well. *Job Title* Business Analyst *Project Location* Union, NJ *Duration* 6 months /Contract *Interview Mode: Phone and Skype*** *Skills Required and Job Description:* *Business Analyst/Technical Operations Analyst - Call Center* - Requires 5 to 7 years of progressive Business Analyst/Technical Operations Analyst experience in a Cisco Call Center environment - Requires experience with Cisco Contact Center Technologies (Unified Contact Center Enterprise, Unified Customer Voice Portal, Unified Intelligence Center) - Helpful to have Project Management experience - Helpful to have BA or PM certification - Experience with IT Service Management systems including Change, Configuration, Incident, Problem and Request Management, along with IT Chargeback and Time Tracking is highly desirable - Important to have Team Leadership skills and Multi Site experience - Requires ability to analyze reporting data from Cisco Unified Intelligence Center to enable business sponsors to make staffing and call routing decisions - Requires ability to act as a liaison between business sponsors and IT regarding incidents within the contact center - Requires ability to effectively manage multiple assignments and priorities - Requires ability to manage the incident and problem management processes across business owners, internal IT, and 3rd party IT support organizations - Requires ability to analyze complex business problems, propose effective solutions and understand and apply business vision and direction - Requires ability to coordinate system testing, issues tracking and resolution - Requires strong coaching, mentoring, training and facilitation skills - Requires ability to develop good working relationships with business sponsors, business partners and technical staff * * *Thanks & Regards* *Javed Ansari*** (*TEAM LEAD RECRUITER*) *RG Talent Inc.* 32108 Argonaut way, Suite # 157, Fremont, CA 95438 *Phone : **510-443-0757 Ext-119*** *Fax : **510-952-4633*** *Email : **[email protected]* <[email protected]>** *YIM/GTalk --> javed.rgtalent*** In my absence please contact *Kumar Gourav* at the following address * [email protected]* *Disclaimer: Under Bill s. 1618 Title III passed by the 105th U.S. Congress this mail cannot be considered spam as long as we include a way to be removed from our mailing list. Simply send us an e-mail at * [email protected]* and we will gladly REMOVE you from our mailing list.* -- -- To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/CBE-Software-Engineer?hl=en --- You received this message because you are subscribed to the Google Groups "CBE Software Engineer" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/groups/opt_out.
