*Title: Incident Manager Location: Philadelphia, PA * *Duration: 12 Months*
*Please share resumes to my official mail id - [email protected] <[email protected]>* * Experience:* Roles & Responsibilities for this position Alert Management o Respond to alerts o Analyze alerts o Triage alerts o Trend analysis of alerts o Work with L3 to find solution for alerts Outage management o Respond to outages o Triage outages o Own bridge during outages o Conduct RCA for outages o Work with L3 to find permanent fix for outages Environment/Eco-system management o Understanding of networks, servers & connectivity etc.; o Follow up with external teams (network, SQL, Oracle, Firewall) for environment setup, server decommissioning, to troubleshoot environment issues & for deployment. o Health monitoring Release management o Review/Approve SMOP o Create CM for release o Follow CM process during deployment (to ensure deployment happens in the CM window; know when to rollback if the solution doesn’t work – etc.) · Metrics management o Help in the preparation of metrics & other reports for monitoring Problem management o Acknowledge SRs o Track SRs o Resolve SRs o Follow up and close SRs o Aging analysis · Miscellaneous o Taking ownership of the recurring activities.. *Thanks,* *Amit Sharma* *Sr. Resource Executive* *Net2Source Inc.* *Tel: (201) 340.8700 x 458 * *Mail id : [email protected] <[email protected]>* *GTalk/ Ymgr*: amitsharma.rgtalent *Website: **www.net2source.com* <http://www.net2source.com/> *Microsoft Gold Certified Partner | Cisco Certified Premier Partner | Oracle Gold Partner | IBM Business Partner | ISO 9001:2008 Certified Company | NASSCOM Certified Company | E-Verified Employer* -- -- To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/CBE-Software-Engineer?hl=en --- You received this message because you are subscribed to the Google Groups "CBE Software Engineer" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/d/optout.
