*please send me resume at [email protected] <[email protected]>*

Hi Associate ,

Currently, I am recruiting candidates for one of my requirement as
mentioned below. If you have a matching profile, please send me the updated
resume along with contact details at the earliest.

Job Title – *Voice/Voip Network engineer*

 Project Location *-   Alpharetta/GA*

Duration –* 6+months *

·         Candidate should possess at least 4-7 years of experience on
Cisco telephony Environment.

·         Should have strong knowledge on telephony Communication concepts
and protocols (e.g. SIP, TDM, T1/E1, Analog, Digital, ISDN, DID, DNIS/ANI,
PBX, Central Office, etc.)

·         Knowledge of H.323, MGCP, SCCP, SIP and other multimedia
protocols, Voice Gateways, Quality-of-Service and Voice and Video
Conferencing.

·         Knowledge in Contact center Solutions with Voice/Call Processing
concepts and applications (e.g. ACD, CTI, IVR, Dialogic HMP, Unified
Messaging, Speech Recognition, Speech Analytics, Text-To-Speech, Dialer,
Voice Mail, WFM, etc.)

·         Sound technical knowledge of TCP/IP networking and protocols.

·         Should have strong hands on experience on Cisco voice products
like Cisco call Manager/Call Manager Express, Cisco Unity Express &
Connections, UCCX, etc.

·         Cisco certification like CCNP and CCIE will be added advantage.

·         ITIL certification will be preferred.

·         Should be able to manage complex incidents for Cisco IPT globally
including CallManager, voice gateways, voicemail systems, voice circuits
(E1 / T1...) with telco‘s.

·         Trouble shooting failures, performance including call quality /
routing issues on PBX, voice gateway, contact centres and carrier.

·         Proactive problem avoidance with ESM and SIM teams (trends and
proactive activity)

·         Continuous service improvement through proactive reporting and
trending on incidents, performance

·         Planning, validate, test, deploy and acceptance for minor and
major sw releases on the Alcatel and Cisco systems (PBX, Voicemail, voice
routers)

·         Desk phone firmware upgrades

·         Voice gateway iOS upgrades working with the responsbile data
network team to esnure correct features supported and tested

·         Configuration changes on Alcatel / Cisco PBX and VGW’s including
dial peers, IP addresses, analog VGW, MGCP and SIP trunk configuration



Thanks & Regards,

*Rupa kumari*

Technical Recruiter

*United Software Group Inc.*

*Phone::614-414-3130 Ext-1111*

*G-Talk :[email protected] <[email protected]>*

*LinkedIn::-  https://www.linkedin.com/in/rupa-kumari
<https://www.linkedin.com/in/rupa-kumari>*

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