Hope you are doing well. We have an urgent opening with one of our client.

Please share your consultant at hemant.jo...@nlbservices.com or call me at
904 267 0745.

*1. Role/Job Title                IVR Business Analyst*

2. CLIENT and Complete Work Location: *Charlotte – NC*

3. Required/Must Have Skills

·       Working with Business owners, developers and IT Team to collect the

·       Work with IT Team to understand technical aspect of the system

·       Translating Business requirement to IT / Technical requirements

·       Writing formal functional and non-functional requirement

·       Good knowledge of IVR Technologies, Avaya Experience Portal, Nuance
Speech Engine, Java, J2EE, Web-services

·       Telecom and Cable domain preferred

·       Experience in various billing systems

·       Database knowledge –  Oracle, RDBMS
·       Minimum 3 years’ experiences in Business Analyst roll for large
scale enterprise IVR.

Thanks & Regards
Hemant Joshi

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