*Hi ,* If you have anyone with you for the following position, please send the suitable resume along with Contact Details, Kindly share suitable resumes ASAP to [email protected]
*Role : Sr Application Support Engineer* *Location : Cleveland OH* *Duration : Long Term* *Job Overview & Purpose:* As a L3 Support Engineer, your main duties will involve triaging incoming issue reports from our L2 Support team, investigating to determine root cause, and resolving or routing the issue accordingly. *Essential Functions:* - Become a subject matter expert in multiple relevant products and technologies; - Use case management tools to manage and prioritize issues based on multiple factors including customer impact; - Investigating deep enough into the issue to determine root cause and next steps; - Developing and implementing scalable bug fixes; - Testing your work to ensure that code is working properly prior to release; - Communicating workarounds, issue status, root causes and recommendations to other internal teams, and occasionally to end users; - Ensuring tickets are resolved within established time frames based on the priorities assigned; - Escalating issues of an urgent nature; - Interfacing with other teams and occasionally end-users to gather additional information; - Working in cross-collaboration with other groups and teams on a daily basis; - Understanding our internal development infrastructure and best practices; - Practicing Lean and Agile development principles; *Minimum Qualifications:* - At least 1 year experience coding in one or more development languages (e.g. Java, Python, C#); Java is preferred - At least 1 year experience with SQL - Basic knowledge of operating systems (Linux preferred), internet protocols, web servers, and troubleshooting tools - Basic knowledge with scripting and coding (PHP, Python, Bash, Ruby) - Excellent technical problem-solving skills and ability to navigate challenging situations in a professional manner with minimal guidance - Proven communication and documentation skills to effectively communicate with customers and peers - Ability to effectively gauge customer impact and temperature to prioritize issue investigation - Ability to multi-task and quickly shift focus throughout the day depending on priorities *Knowledge, Skills, Abilities Required & Preferred:* - At least 3 years experience coding in one or more development languages (e.g. Java, Python, C#); Java is preferred *Thanks & Regards,* Gourav Jayasval Desk: 609-853-0818 Ext.2113 <609-853-0818%20Ext%3A2110> [email protected] <[email protected]> www.nityo.com *Disclaimer:* http://www.nityo.com/Email_Disclaimer.html -- -- To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/CBE-Software-Engineer?hl=en --- You received this message because you are subscribed to the Google Groups "CBE Software Engineer" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/d/optout.
