Hi,
This is Kuldeep Samra with ASK IT Consulting Inc . Currently we are having
a very urgent requirement with us for the below position. Please let me
know your interest.
*Position : Service Delivery Analyst (487778)*
*Client: VITA *
*Location : CESC, Chester VA*
*REQ ID: 487778*
*Duration : 4 + Months *
*In Person Only*
*Complete Description:* Assist multiple service delivery managers in vendor
oversight of the IT infrastructure managed services contract.
• Assist NWS, EUS, and Telco Service Leads in vendor oversight
duties.
• Assist in the oversight of cross functional services using the
Information Technology Infrastructure Library (ITIL) framework
• Review service level agreement results
• Review vendor invoices
• Oversee escalated IT infrastructure support issues when standard
support processes fail to achieve the desired results
What knowledge, skills, abilities, experiences, certifications are needed
for this position?
Depth of knowledge in Network, Voice, and Messaging
• Understands best practices in service management including
contract and vendor management in an IT outsourcing or shared service
environment
• Knowledge and experience with utilizing the ITIL framework
• Knowledge and experience with IT Infrastructure Oversight
• Skilled in oral and written communication as it pertains to
interpreting technical information and business needs.
• Demonstrated ability to work with management, customers, and
vendors to resolve problems.
• B.S. degree in Computer Information Systems or demonstrated
equivalent (education and/or equivalent work experience)
• Advanced ITIL certification or equivalent proven knowledge and
experience
• Experience in State/Agency is a plus
Skill
Required / Desired
Required experience in years
Candidates Experience in years
Last Used
Best practices in service management including contract and vendor
management in and IT outsourcing or shared service environment
Required
4
Years
Experience utilizing ITIL
Required
2
Years
Experience with IT Infrastructure Oversight
Required
4
Years
strong oral and written communication - must be able to interpret technical
information and business needs
Required
4
Years
strong customer service skills across management, customers, vendors
Required
4
Years
ITIL certification
Highly desired
1
Years
CoVA state/agency experience
Highly desired
2
Years
depth of knowledge in Network, Voice, and Messaging
Required
3
Years
*Regards,*
*Kuldeep Samra | Technical Recruiter*
*ASK IT Consulting Inc. | 33 Peachtree St., Suite 100 |Holtsville, NY 11742*
*Phone: +1 631-649-1313 Ext - 4419*
*Fax: +1 631-803-4449*
*Email: [email protected] <[email protected]> |
Website: http://www.askitc.com <http://www.askitc.com/>*
G talk: <http://www.tresourceinc.com/> kuldeepsamra144 | *Skype:*
kuldeep.samra7
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