That will definitely do it... Also, take a look at the Advanced Settings Tool... my very first step in ANY Unity deployment is to unhide the error rules, you don't want some wacko banging on the keypad to send the call to the Example Administrator...
Jonathan On Fri, Feb 29, 2008 at 3:25 PM, Devildoc <[EMAIL PROTECTED]> wrote: > > Jonathan, > > Thanks for the information. Yes, that was the issue. I found out this > morning that none of my VM port has any CSS, and all of my internal DNs > belong to the internal partition. That was the reason why the transfer > failed. Thanks again. > > JD > > > > > > > > Date: Fri, 29 Feb 2008 07:32:06 -0600 > > > From: [EMAIL PROTECTED] > > To: [EMAIL PROTECTED] > > Subject: Re: [OSL | CCIE_Voice] Internal Transfer is Rejected in Unity > > CC: [EMAIL PROTECTED]; [email protected] > > > > > > I haven't yet done the labs (I got the kit on Monday), but the error > > you are getting I have never experienced before. > > > > However, on a supervised transfer (since you checked announce and ask > > for caller's name), if the CSS of the vmail ports does not include the > > destination you are transferring to, the call will fail. > > > > Are you showing the error rules? You may want to go to Advanced > > Settings and enable the error greeting and then check the error > > settings for the transfer rule on the call handler. > > > > Also, what partition is ext 1001 in, remember, you are not > > transferring to a subscriber mailbox here, you are transferring the > > call back to CCM, do your vmail ports have that partition in their > > CSS? > > > > > > > > Jonathan > > > > On Fri, Feb 29, 2008 at 5:43 AM, Devildoc <[EMAIL PROTECTED]> wrote: > > > > > > Jonathan, > > > > > > I forgot what the exact message was, but it was not "I do not recognize > > > that as a valid extension?" It was something more like "you do not have > > > permission to transfer to that extension". > > > > > > I was trying to do number 13 of the Multiprotocol Challenge B in the WB. > > > The exercise asks you to configure CM and Unity such that when a caller > > > dials 1570, the caller should hear "Welcome to IPExpert" in the greeting > and > > > then be transferred to Phone 1 in HQ. > > > > > > So what i did was i created a CTI RP of extension 1570 on CM and have it > > > forward all calls to VM. On Unity, i created a call handler of extension > > > 1570 and set it to "System Call Transfer" after the greeting. I then > > > configured the transfer setting to extension 1001. This is a straight > > > forward call handler. Nothing special. When i called 1570, i got the > > > greeting as expected. The call handler then asked for my name and > attempted > > > to transfer me, but the transfer didn't go through. What i got back was > a > > > message from the system stating that "i do not have permission to > transfer > > > to that subscriber". > > > > > > I just wanted to know if there is some special settings that i must have > > > configured for the transfer to work or is subscriber-to-subscriber > transfer > > > supported by default in Unity without any further configuration? > > > > > > I even checked the Class of Service Table for the Default Transfer rule, > > > and according to the table, the allowed transfer patterns included ???? > and > > > *. So those patterns support internal transfer right? > > > > > > So i don't understand why it didn't work. I'll try it again today. > > > Perhaps it was a system fluke. > > > > > > JD > > > > > > > Date: Thu, 28 Feb 2008 19:10:06 -0600 > > > > From: [EMAIL PROTECTED] > > > > To: [EMAIL PROTECTED] > > > > Subject: Re: [OSL | CCIE_Voice] Internal Transfer is Rejected in Unity > > > > CC: [email protected] > > > > > > > > > > > > > > What message are you getting... is it, "I do not recognize that as a > > > > valid extension?" or something else... > > > > > > > > Generally, unless you have a call handler to handle the transfer, if > > > > the extension you are dialing is not a subscriber, the call transfer > > > > will fail. > > > > > > > > However, you said that this is a subscriber, are you trying to dial > > > > the extension inside another person's voicemail? If so, what are the > > > > settings under caller input for dialing an extension? > > > > > > > > > > > > > > > > Jonathan > > > > > > > > On Thu, Feb 28, 2008 at 6:29 PM, Devildoc <[EMAIL PROTECTED]> > wrote: > > > > > > > > > > Hello, > > > > > > > > > > Does anyone have an idea why i cannot transfer from one Unity > subscriber > > > to > > > > > another internally? The Unity port monitor just indicates the > transfer > > > is > > > > > rejected. No reason for the rejection. Is there any setting that i > must > > > > > configure for this transfer to succeed? Thanks a bunch. > > > > > > > > > > JD > > > > > > > > > > ________________________________ > > > > > Helping your favorite cause is as easy as instant messaging. You IM, > we > > > > > give. Learn more. > > > > > > > > > ________________________________ > > > Helping your favorite cause is as easy as instant messaging. You IM, we > > > give. Learn more. > > > ________________________________ > Express yourself instantly with MSN Messenger! MSN Messenger
