Hi Below is my configuration for BACD. I have the call coming in and is answered. The welcome message is played. Then the option menu is played which asks for sales press 1, customer service press 2 , dial by extension press 3 or operator press 0.
The dial by extension works and I can see that in the config. When I press 1 or 2 it says You have entered an incorrect option. When I press 0 i get taken to the hunt group 1 . Any ideas how to get the option 1 and 2 working as expexted. application service queue flash:app-b-acd-2.0.0.0.tcl param queue-len 10 param aa-hunt4 3001 param aa-hunt1 3200 param aa-name aa param queue-manager-debugs 1 param number-of-hunt-grps 3 param aa-hunt2 3201 ! service aa flash:app-b-acd-aa-2.0.0.0.tcl param number-of-hunt-grps 3 paramspace english index 1 param handoff-string a param dial-by-extension-option 3 paramspace english language en param max-time-vm-retry 2 param aa-pilot 3203000 paramspace english location flash: param second-greeting-time 60 param call-retry-timer 15 paramspace english prefix en param max-time-call-retry 600 param voice-mail 3001 param service-name queue ! ephone-hunt 1 longest-idle pilot 3200 list 3101, 3102 final 3001 timeout 3, 3 ! ! ! ! ephone-hunt 2 sequential pilot 3201 list 3102, 3101 final 3001 timeout 6, 6 ! dial-peer voice 3000 pots service aa incoming called-number 3203000 direct-inward-dial port 0/3/0:15
