Cheers Michael, Nice one. Was just about to test this, saved me a couple hours work.
Steve -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Burkett, Michael Sent: 24 June 2008 14:02 To: OSL CCIE Voice Lab Exam Subject: Re: [OSL | CCIE_Voice] UCCX play ringback Do a search on the Network Hold MOH for the CTI ports, you will find your solution in that direction. Look in the NetPro forums http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified %20Communications%20and%20Video&topic=Contact%20Center&topicID=.ee6fe12& CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddec7 09/1#selected_message It will point you here http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_qanda_item 09186a0080094766.shtml#foura you will find your solution there. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Chuck Wow Sent: Tuesday, June 24, 2008 2:16 AM To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] UCCX play ringback Does anyone know how to play ringback during the "Connected" state rather than playing MOH while searching for an available agent? thanks, Chuck ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information of Cameron and its Operating Divisions. Any unauthorized use or disclosure is prohibited. If you are not the intended recipient, please contact the sender by reply email and delete and destroy all copies of the original message inclusive of any attachments. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
